What are the responsibilities and job description for the Systems Integration Analyst position at NRI 3PL?
A Day in the Life
The Systems Integration Specialist acts as a liaison between Clients and the System Project Manager to assist and support the onboarding and maintenance requirements of new and existing clients. The Systems Integration Specialist is detail-oriented, consistently delivers project completion on time, has excellent management and communication skills that can inspire a true team atmosphere.
This is a hybrid position and can be based at any NRI facility.
What does success look like in this role?
Success in this role involves delivering a secure, efficient integration project that supports organizational objectives while fostering client collaboration and innovation. Key priorities include seamless system integration, meeting client requirements, minimizing errors and downtime, and enhancing productivity. Collaboration with cross-functional teams and positive end-user feedback on reliability are vital. Continuous improvement through proactive integration enhancements is also essential.
All About You
What You'll bring to the role :
- Excellent Office 365 skills.
- Able to understand and interpret customer needs to provide an excellent level of service.
- Challenges status quo.
- Can communicate in an open, helpful and engaging manner with anyone and builds relationships across departments.
- Builds and contributes to team comradery.
- Takes personal accountability and end to end ownership of a solution or obstacle.
- Willing to put in the extra effort when it really counts.
- Has a sense of pride in work and the team's end product!
The Must Haves :
Things You Will be Doing
1. Collaborate daily with the Client Project team to facilitate the onboarding of new clients and ensure smooth integration of systems.
2. Assists with new and existing Client accounts as it relates to start up or development with NRI.
3. Assist with "Statement of Work" (SOW) process between Clients and internal teams.
4. Ensure billing is flowing through all levels for the SOW.
5. Assist with Project Management
6. Assist with strengthening NRI's brand.
7. This position requires the need to give professional advice, provide information or direction to other team members in the organization. There is an element of persuasion, influence and some negotiation but it is not a regular activity.
8. Assist with helpdesk support
Perks
