What are the responsibilities and job description for the Field Representative II position at NS IT Solutions?
Job Title: Field Representative II
Location: Portland, OR 97204 (Onsite)
Schedule: Monday-Friday, 7:00 AM - 4:00 PM
Pay Rate: $21.00/hour
Job Summary:
Ricoh is seeking a Field Representative II - MS Onsite Technical Support to support daily print, mailroom, and production operations at a client site. This role involves operating high-end print and inserter equipment, mail processing, quality control, and general onsite support. The ideal candidate is self-driven, reliable, and a team player who can work efficiently in a fast-paced production environment.
This is a temp-to-hire opportunity with free parking available once working.
Key Responsibilities:
- Sort incoming and outgoing mail
- Perform envelope stuffing and operate inserter machines daily
- Operate copiers, printers, bindery, and fulfillment equipment
- Prepare, inspect, assemble, and quality-check print and mail projects
- Meet deadlines while maintaining high-quality, error-free output
- Operate and calibrate office and high-end print equipment
- Clear paper jams, refill toner, replace machine oil, and perform basic maintenance
- Troubleshoot basic hardware and software issues
- Transfer electronic files from the network to print equipment
- Monitor machine performance and report issues using machine codes
- Maintain inventory of supplies and equipment parts
- Deliver excellent customer service to onsite clients
- Support conference rooms, AV services, and convenience copier fleets as needed
- Maintain a clean, organized, and professional work area
- Follow Ricoh Service Excellence performance standards
- Accurately complete required reports and documentation
- Frequent standing and walking; fast-paced movement around machinery
- Regular lifting up to 30 lbs; occasional lifting up to 70 lbs (paper cases)
- Moderate dexterity and hand-eye coordination required
- Office and production environment with normal noise levels
Required Qualifications:
- High school diploma or equivalent
- Minimum 3 years of related experience (5 years preferred)
- Experience in print production, mailroom operations, or technical equipment support
- Strong customer service skills
- Good organizational and time-management abilities
- Comfortable working with inserter and print production machines
Skills:
- Customer Service
- Print Production
- Printing & Finishing Operations
- Equipment Troubleshooting
- Quality Control
Salary : $21