What are the responsibilities and job description for the Helpdesk Agent position at NTT DATA Group Corporation?
A company is looking for a Helpdesk Agent - Remote in US.Key ResponsibilitiesProvide technical support via telephone, email, and remote diagnostics for hardware and software issuesDocument problems and resolutions in the support solution databaseEscalate complex technical issues to senior support as neededRequired Qualifications1 year in a customer service roleExperience in call center or technical support environments preferredBasic understanding of network, server, and desktop administrationAbility to work in a team and accommodate flexible work schedulesFamiliarity with troubleshooting Windows and basic network issues