Field Tech Associate - Milledgeville

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Field Technician]] to join our team in [[Milledgeville]], [[GA]], [[USA]].

Day to Day job Duties:

• Applicants must have active driver’s license and vehicle
• Travel between sites is required. Mileage is reimbursed.
• Windows troubleshooting and reimaging are required
• Execute service delivery by performing Installs,Moves,Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, andSmarthand Support for Security and VDI per Managed ClientProcess and Procedure Guide.
• Coordinate with client end users on expectations,scheduleof availability, process and procedures
• Meet Service Level Agreements on all services performed
• Update system of record for delivery Incidents and Requests
• Update asset management information for assets receivingservices -Identify potential issues that could adversely impac tEnd User Experience or contractual obligations and assist increating action plans as well as following action plans
• Utilize advanced tools and technical knowledge toremediate incidents and conduct installs
• Escalate to Field Services Supervisor issues that globallyimpact the end user environment
• Continuously improve both individual and team technicalskills and through knowledge share
  
  

Basic Qualifications:

• Minimum of three years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
• Minimum of three years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications
• Minimum of three years’ experience in Hardware that included Video conference, Standard Desktop andlaptop,Printer, Scanner, Desk Phone, Smarthand support,IMAC-D
• Minimum of three years’ experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCM Client -WiseClient, Sonic Wall, Cisco, F5 VPN, etc.
• Minimum of three years experience in on-site hands-on Field Services in an SLA environment
• Must be able to pass GBI finger printing/background check back to age 18 and Georgia DOR tax clearance within 30 daysof hire date
  
  

Nice to Have:

• CompTIA A certification desired
  
  

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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