Customer Retention Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Refreshing/resigning customer contract agreements.
   • Renew existing customers in the final year before evergreen status.
   • Renew existing customers in evergreen or without a current contract agreement
   • Renew acquired customer agreements.
   • Modify agreements based on usage changes.
   • Clean up all customer data to support fulfillment activities.
2. Saving current customer agreements.
   • Work with disgruntled customers to resolve problems and save business.
   • Work with internal functional heads to follow-up on agreed customer actions and problem repairs.
   • Think proactively using business findings to troubleshoot future potential problems and correct before business is lost or threatened.

• Administration
  • Remain current with daily mailings and administrative actions.
  • Daily, weekly, monthly reporting as required to support performance management routines.

QUALIFICATIONS:

1. Read/Comprehend

• Read, analyze, and interpret business letters, instructions, and communications of all types.
• Absorb key elements of material and understand well enough to internalize.
• Ability to articulate questions to improve understanding when answered.

1. Communicate

• Ability to craft verbal and written communications to precisely convey with external and internal customers.
• Effectively present information to individuals and small groups over the telephone and face to face.
• Proficient computer skills. MS office – Word, Excel, and PowerPoint.
• Respond/Follow-Up
• Strong organizational skills.
• Ability to work on multiple initiatives at once.
• Possess a strong customer service sense.
• Intense ability to sweat the details to achieve superior follow-up.
• A drive to win, with winning defined as delivery of personal objectives while maintaining satisfied, happy customers with each engagement.

The selected candidate should have an associate's degree in business, marketing or related field, previous experience in customer service or sales preferred, strong oral and written communications, and ability to use technology.

In exchange for your contributions to the organization, Nuco2 provides employees with a full benefit package to include medical, dental, vision and prescription, matching 401K savings, paid time off, tuition reimbursement, and much more.

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