Product Expert

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE:

A Product Expert is responsible for providing product specific information to customers who are interested in buying our products. Product Experts convert this customer interest into product sales.

KEY RESPONSIBILITIES:

• Identify customer needs and present product options based on features and functionality knowledge.
• Convert customer phone calls and online inquiries to product sales orders.
• Provide buyers with accurate shipping, delivery, service and return policy information.
• Create and manage customer quotes, work tasks and tickets until completion.
• Work with manufacturers and internal teams to ensure the appropriate equipment is configured and ordered in a timely manner.
• Collaborate closely with other team members to provide exceptional level of service to customers.
• Maintain and expand product, company policy and process knowledge by actively participating in organized and self-driven training.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• High School Diploma and/or GED.
• Minimum three (3) years of direct-to-consumer retail sales experience.
• Experience in customer discovery, building relationships, creating urgency and articulating and showing value over price to deliver successful sales results.
• Ability to identify customer needs and present product options based on features and functionality knowledge.
• Outstanding communication skills, verbal and written.
• Ability to multitask while providing exceptional support and responsiveness to customers.
• Dedicated, quiet, home workspace with strong internet connection.

PREFERRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Experience with Mobility Equipment or Durable Medical Equipment.
• Assistive Technology Professional (ATP) training and certification.
• Experience with order management systems.

PHYSICAL REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, fingers associated with using computer equipment.

• Prolonged periods of time working at a desk and/or on a computer.

• Occasionally move and reach with arms and hands.

• Ability to lift/move up to 10 pounds.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.