Help Desk Specialist I

Nuvodia offers workplace flexibility, excellent benefits and competitive compensation packages. Nuvodia was recognized as one of the Top 30 Best Places to Work in the Inland Northwest for 2019 & 2020!

The Junior Helpdesk Specialist is a Full-Time, Regular position working Monday-Friday, 8am-5pm on site.

Summary: As the initial phone contact for clients, help desk employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation.

General Description: The Junior Help Desk Specialist employee must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual deadlines. This position must demonstrate professionalism to the client in order to positively affect customer’s impression of our support. This position must have excellent organizational skills, a sense of urgency, the ability to make good decisions, and the skills needed to effectively prioritize tasks.

Essential Duties / Responsibilities:

• Enters, prioritizes, and escalates service tickets via the ticket system.
• Maintains professional positive attitude that communicates our brand to our clients.
• Works directly with customers, via the phone, onsite, and online, to provide services and help resolve computing problems.
• Responds promptly to customer needs, escalates difficult customer situations, and solicits customer feedback to improve service.
• Loads appropriate PC software packages such as operating systems, networking components, and office applications.
• Resolves general IT problems (PC hardware, PC software, etc.) in a timely manner.
• Monitors queue e-mail request folders.
• Provides support and/or coverage to meet queue needs based on department needs and team availability.
• Availability to work the after hours on call schedule as needed.

Occasional regional travel, weekend work and on-call rotation will be required.

Advocacy:

Treats all clients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Nuvodia values by knowing and understanding the mission, values and goals: Authentic Connections, Ownership Mentality, Continuous Growth, Enduring Results.

Qualifications:

• Education: Associates Degree in related field or equivalent experience
• Experience: One year of related experience including
• Technical helpdesk experience preferred
• Experience with PC, Network and Microsoft Technology
• Experience with healthcare applications preferred
• Knowledge of PC Hardware/Software engineering
• Computer Skills: Experience with the following computer applications is highly desired: Microsoft Office products (Outlook, Word, Excel, Visio); Internet, Intranet
• Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test which includes marijuana.

Benefits Include: Employees can enroll in medical and dental insurance and are covered by basic vision and life insurance. Employees are able to enroll in our company's 401k retirement plan and will receive paid vacation, sick, and personal leave, paid holidays and quarterly profitability bonuses.

Job Type: Full-time

Pay: $16.10 - $25.88 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chandler, AZ 85226: Reliably commute or planning to relocate before starting work (Required)

Experience:

• technical helpdesk: 1 year (Preferred)

Work Location: In person

Salary : $16 - $26