Customer Service Manager

NVR, Inc., Parent Company of Ryan, NV, and Heartland Homes has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride the nearly 510,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion-dollar business operations.

We are seeking an intelligent, highly motivated, positive, results-oriented individual to grow our Building Products leadership team in Thurmont, MD.  If you love working in a fast-paced environment with a high degree of responsibility, this is the position for you.

NVR is a growing company with significant opportunities for career growth, advancement, and mobility.  We are seeking individuals with a desire to maximize their career potential by leading a variety of different areas of the operation, such as Production, Facilities, Customer Service and Materials.  You will have the opportunity to learn about other areas of operations and manufacturing, through project work, training, and site visits. The ideal candidate will have the skills and abilities to grow into broad level management and a desire to lead in a Manufacturing environment.         

Primary Responsibilities

The role encompasses managing and driving process improvement, safety, quality, and employee development.  The responsibilities of this position include, but are not limited to: 

·       Develop long-range capacity planning and forecasts to ensure the plant capacity and growth is aligned with demand.  Ensure alignment and execution in each of the plants to attain the forecasts.

·       Partner with Homebuilding Operations and plant production departments to provide a high level of quality and timely resolution to any quality or delivery issues.

·       Drive the achievement of Brand Promise metrics and other Manufacturing yearly business objectives, such as productivity, quality and delivery goals.  Identify and implement projects and process improvement, throughout all plants, which focuses on results and fostering a culture of operational excellence. 

·       Partner with divisional, regional, and corporate Homebuilding peers to drive continuous improvement in costs, profitability, processes, and systems, in order to achieve Homebuilding and NVR goals.

·       Lead and influence the development of action plans for key strategic initiatives, focused on optimizing manufacturing operations for vertical integration, and ensure aligned execution by all manufacturing plants.

·       Manage key controllable operating expenses and develop cost control plans. 

·       Participate in broader strategic company initiatives with Homebuilding, Architectural Services, Procurement, and/or Finance, as assigned.

Position Qualifications

·       Bachelor’s degree required (business or engineering preferred)

·       MBA preferred

·       5 years of progressive leadership or management experience (manufacturing experience preferred)

·       Excellent problem-analysis, critical thinking, and strategic planning abilities

·       Able to convert financial analysis into meaningful operational recommendations and drive action and process improvement

·       Experience communicating effectively with all levels of an organization

·       Outstanding collaboration and conflict management abilities

·       Strong commitment to Customer Service

·       Excellent reliability, with strong planning and organizational skills

·       Focus on driving improvements within the organization and ability to persuade and influence others

·       Ability to coach and develop others to achieve goals and grow

·       Demonstrated proficiency in managing multiple tasks, setting priorities, decision-making, adapting and meeting deadlines

·       Ability to travel to other NVR plants and locations, as needed

Life at NVR

At NVR, your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance, and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

·       Competitive Compensation.

·       Home Purchase Discount.

·       Mortgage and Settlement Services Discounts.

·       Comprehensive Health, Life and Disability Insurance.

·       401(k) (Full-time employees are eligible to contribute immediately).

·       Employee Stock Ownership Program.

·       Vacation and Holidays.

In addition to the traditional benefits, we offer all our employees stock ownership through a profit-sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.

We are an Equal Opportunity Employer.
Drug Testing and Background Check are required.
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.