What are the responsibilities and job description for the District Manager – Service Operations position at NW Recruiting Partners?
Bellevue, WA (Multi-Branch Oversight)
Our client, a market-leading provider of commercial grocery and foodservice solutions, is seeking a District Manager to lead multiple branch operations within a defined territory. This role is ideal for an experienced operations leader who has built and scaled service organizations—balancing people leadership, customer relationships, and financial performance.
As District Manager, you will have full accountability for service execution, revenue growth, and profitability across several locations. You’ll lead a diverse team of field service technicians, supervisors, and administrative staff while partnering closely with Sales, Finance, and Marketing to drive results. This is a hands-on leadership role with significant influence over talent, culture, and operational strategy.
District Manager Responsibilities
Our client, a market-leading provider of commercial grocery and foodservice solutions, is seeking a District Manager to lead multiple branch operations within a defined territory. This role is ideal for an experienced operations leader who has built and scaled service organizations—balancing people leadership, customer relationships, and financial performance.
As District Manager, you will have full accountability for service execution, revenue growth, and profitability across several locations. You’ll lead a diverse team of field service technicians, supervisors, and administrative staff while partnering closely with Sales, Finance, and Marketing to drive results. This is a hands-on leadership role with significant influence over talent, culture, and operational strategy.
District Manager Responsibilities
- Lead and oversee three branch operations with full P&L responsibility, and about $10M in annual revenue.
- Drive service revenue growth, margin performance, productivity, and customer satisfaction.
- Develop, coach, and retain a highly skilled field service organization, with up to 15 direct reports.
- Oversee service delivery including installations, preventative maintenance, upgrades, and technical support.
- Build and strengthen relationships with key customers and strategic partners.
- Set and execute operating strategies to meet or exceed financial and operational metrics.
- Collaborate cross-functionally with Sales, Finance, and Marketing to align territory strategy.
- Ensure efficient use of resources, budgets, and inventory across assigned locations.
- Increase employee engagement, performance, and retention through strong leadership and accountability.
- Serve as the point of escalation for complex operational and customer issues.
- Lead special initiatives and continuous improvement projects as needed.
- Bachelor’s degree required.
- 10 years of relevant operations leadership experience, preferably in service-based environments.
- Proven experience managing multi-site operations with P&L accountability.
- Strong financial acumen, including budgeting, forecasting, and KPI management.
- Demonstrated success developing leaders and building high-performing teams.
- Customer-centric mindset with strong relationship management skills.
- Ability to analyze performance data and translate insights into action.
- Mechanical aptitude or experience supporting technical service organizations is a plus.
- Experience with sales strategy, customer development, and long-range planning preferred.
- Medical, Dental, and Vision Insurance
- PTO and paid holidays
- 401K with matching
Salary : $150,000 - $172,000