Customer Service

NXGen Fitness Center, opening our 2nd location in Portland, ME this December, is hiring for multiple positions available for Front Desk Staff. Part time and full time hours available. We are looking for all shifts to be filled (weekday openers/early morning/mid-day/afternoon/evening/closers and weekend openers/late morning/mid-day/afternoon/evening/closers). Our brand new 28,000 sq. ft. facility is in need of people passionate about fitness and loves working with a team of awesome colleagues! Our front desk will also include a smoothie bar attached so all staff will be cross trained to work both areas. PLEASE NOTE: You will need to be willing to travel to our Scarborough facility for an interview, training shifts and work regular shifts to get reps in before we open in Portland.

Responsibilities: Front Desk

• Welcoming new and current members into the facility
• Conducting tours of the facility with prospective members
• Signing up new members by having them fill out the proper paperwork and collecting payments
• Renewing memberships by having the member fill out the proper paperwork and collecting payments
• Navigating the membership software to assist members with their accounts
• Booking clients into classes and selling class packages or personal training packages
• Up-selling clients on extra services that we offer
• Selling point-of-sale product
• Answering the phone and giving information to prospective members with questions over the phone
• Cleaning the equipment, locker rooms, main floor and front desk area
• Conducting laundry for our towel service
• Opening and/or closing the facility

Responsibilities: Smoothie Bar

• Take orders from customer's in-person at the counter
• Fulfill orders sent in online
• Follow recipes to make smoothies, protein shakes, and other cafe items
• Complete orders and collect payment using the Toast point-of-sale system
• Prepare food items to be used throughout the shift and for next shift
• Re-stock food items and paper products
• Practice safe and proper food handling
• Maintain an organized and clean workspace
• Cleaning the kitchen throughout the shift and at end of shift

Requirements:

• Very flexible schedule and reliable
• Shifts will range from 4-8 hours.
• Ability to navigate computer software systems
• Ability to problem solve and handle periods of high stress/very busy times
• Experience handling money/processing payments
• Customer Service experience (Fitness Center preferred)
• Food handling/kitchen/serving experience is a plus
• Team player and positive working attitude
• High School Diploma or equivalent

Compensation:

• Starting pay at $16.50/hr plus tips when working the Smoothie Bar (make up to $19/hr with tips) $1.00 differential for weekday opening shifts. Full time weekday opener position may be available to a candidate fit for the role, which includes higher pay, vacation time, PTO and health insurance.
• Free gym membership for yourself
• Half off gym memberships for immediate family members

Salary : $17 - $19