Medical Receptionist

NY Firefighters Heart and Lung is looking for a Medical Receptionist to join our team!

Front Desk Roles:

• Welcomes and greets all patients and visitors politely, whether in person or over the phone.
• Maintains a polite and consistent phone manner using pleasant telephone etiquette.
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial details, during the check-in process.
• Facilitates patient flow by notifying Medical Assistants of patient arrival, being aware of delays, and clearly communicating status with patients and clinical staff.
• Handling correspondence, billing, and scanning of patient's files
• Preparing documents for billing, which includes scanning them and submitting them
• Collects and posts payments, collects patient balances, and maintains cash receipts. Reports this activity appropriately to our billing department.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, notifying managers of anything that needs to be replenished.
• Protects patient confidentiality by ensuring protected health information is secured, not visible to other patients, and logging off the computer before leaving it unattended.
• Maintains clear and timely written and verbal communications between the patient and provider via phone or EMR.
• Relays information clearly to the patient on preparation for appointments, lab tests, procedures, and referrals.
• Keeps the reception area clean, organized, and ready at the start of each working day.
• Performs all other clerical duties as assigned by NY Firefighters Heart and Lung.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Free parking
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan

Healthcare setting:

• Outpatient
• Private practice

Medical specialties:

• Cardiology
• Primary Care

Schedule:

• 10 hour shift
• 12 hour shift

Experience:

• Administrative experience: 3 years (Preferred)
• Front desk: 3 years (Preferred)
• Patient service: 3 years (Preferred)
• Office experience: 3 years (Required)

Work Location: In person