Tour Coordinator, Correctional Health Services

Summary of position: (Position Description)

Under the supervision of the Health Service Administrator, the Tour Coordinator (TC) is responsible for managing and coordinating assigned sub-unit operations and administration. The Tour Coordinator is a vital part of this, providing essential support for clinic operations and administrative oversight across CHS sites. The TC's duties include process monitoring and direct handling of department-specific requests, such as telephonic and email requests, daily operational coordination tasks, and preparing operational reports.

Responsibilities include: (Detailed Task)

• Assists in planning for the service/program through consultation with management, clinical staff, and other associated healthcare services to coordinate joint patient and management objectives.
• Assists in planning development and may conduct training programs to maintain personnel proficiency, use of new equipment, and implement methods and procedures.
• Act as an intermediary between CHS Management, Central Operations, and Correctional staff to ensure patient production for healthcare services.
• Monitors patient production and conducts regular visits to clinic areas or patient holding areas to ensure proper patient flow and to flag unnecessary delays in patient’s movement to Correctional staff.
• Performs data entry and retrieval of records, lists, and statistical information; reviews statistical reports for accuracy and initiates procedures to resolve deficiencies; compiles and enters data; makes calculations; and prepares charts, graphs, databases, summaries, and reports.
• Provides administrative support for a comprehensive health service program of professional and non-professional staff and related health care personnel.
• Assists in scheduling meetings and appointments within the department and external entities.
• Prepares and maintains operational manuals and procedures up to date.
• Manages all departmental repairs and ordering of stationery and equipment as needed.
• Other administrative duties as deemed necessary.

Department Preferences: (Preferred Skills)

• Strong written and verbal communication skills.
• Ability to develop reports and analysis.
• Ability to generate data reports from single and multiple systems.
• Advanced Microsoft Office Suite skills with an emphasis on Excel and PowerPoint.
• Detail-oriented and strong organizational and follow-through to coordinate work plans, prioritize assignments and meet deadlines.
• High degree of professionalism, courtesy, strong work ethic, integrity, regard for confidentiality and ability to work with discretion on sensitive matters.
• Ability to adapt to new situations, collaborate with team members, and work under pressure with minimal supervision, when necessary.
• Knowledge of operational health care policies and programs utilized in health care settings.

Minimum Requirements:

1. Master’s degree from an accredited college or university with a specialization in hospital administration, health care administration, public health or a related discipline; or
2. Baccalaureate degree from an accredited college or university in disciplines, as described in “1” above, and one (1) year of administrative experience; or
3. An equivalent combination of training, college education and experience in related fields.