IT Systems Analyst (Hybrid)

The IT Systems Analyst supports the on premises and cloud technology and level 2 & 3 end user requests. This individual will lead and participate in continuous process improvements for a high level of system performance and are responsible for implementing and supporting business critical platforms and/or applications to satisfy internal service level agreements. The IT Systems Analyst performs troubleshooting of reported and acknowledged system failures to ensure the long-term efficiency of systems and are generally self-directed with staff collaboration to ensure solutions are viable and consistent.

Duties & Responsibilities

• Implement, and maintain business-critical data center and hybrid cloud architecture.
• Implement, and maintain business-critical system and application environments including, but not limited to, server Operating System, SAN storage, and system security.
• Analyze and recommend upgrades and enhancements to existing infrastructure.
• Collaborate with business partners, security, and infrastructure teams to implement consistent technical solutions and support processes across the company.
• Work in close coordination with IT leadership and technical teams to manage and maintain proprietary and third-party software applications.
• Identify, analyze, and solve infrastructure, system, and application related issues.
• Assist IT management in developing and documenting internal departmental processes for IT governance.
• Advise and collaborate on development of policies and procedures associated with compliance and security in order to protect the enterprise.
• Perform system and security audits as required for compliance and regulatory mandates.
• Perform system backups and recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
• Evaluate and implement patches of system, server and/or applications in accordance with patch and vulnerability Management policy.
• Monitor, review, and test system performance in support of divisional KPI’s.
• Analyze system and application logs for performance or system issues.
• Perform routine and non-routine maintenance activities for infrastructure components.
• On-call support as assigned.
• Create and maintain documentation on system and infrastructure components.
• Other duties as assigned

Requirements

• High School diploma or equivalency
• Commensurate experience equivalent to a bachelor’s degree in Computer Science or related field
• Working knowledge of enterprise data center and/or cloud server and storage infrastructure technologies

Qualifications & Skills

• Working knowledge of data center and cloud infrastructure components.
• Good understanding of cloud IaaS and PaaS security design, staging and deployment standards and techniques.
• Good understanding of backup and recovery strategies and associated technologies.
• Strong planning, time management, and project management skills.
• Strong problem-solving, analytical, and organizational skills with keen attention for detail.
• Strong customer service skills.
• Ability to communicate effectively and professionally.
• Ability to research and work both independently and collaboratively.
• Ability to adjust priorities as necessary to meet deadlines.
• Ability to multi-task, think logically, and work independently or as a team player.
• Professional attitude.

Payband 6 / 37.5 hours per week

Salary: $56,000 - $90,187

Accepting applications until: 8/7/24

Salary : $56,000 - $90,187