Fraud Investigator

About the Job

Nymbus helps banks and global financial services organizations transform their capabilities and drive value in today's digital marketplace.

At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers.

The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter.

WORK ENVIRONMENT:

We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations.

POSITION SUMMARY:

Be part of a team that strives to provide best in class products and services to clients by delivering innovative fraud and compliance solutions and services that ensure clients meet regulatory compliance requirements and receive excellent customer service.

The Fraud Investigator is part of the Risk & Compliance team within Nymbus, comprising Risk, Compliance, Fraud, and Third Party Risk functions. The Fraud Investigator is responsible for supporting the Director of Fraud in the overall fraud function, with the ongoing review, management, and referral of potential suspicious or fraudulent activity identified through various reports, alerts and non-alert based sources, that are managed on behalf of regulated financial institutions. This unique position offers an Investigator the opportunity to perform fraud investigations across multiple clients and fraud programs, while being able to connect the dots if and when overlap occurs.

The Investigator works cross-functionally with both internal operational and support teams, as well as external client contacts for multiple regulated financial institutions. The Investigator will use independent and professional judgment when performing in depth fraud investigations. Additionally, the Fraud Investigator will ensure that all cases of suspicious or potentially fraudulent activity are evaluated, documented, and escalated in accordance with the standard operating procedures.

We are searching for highly engaged individuals with a previous background in fraud investigations at a financial institution.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Include but are not limited to -

• Perform proactive fraud investigations derived from various reports, alerts and non-alert based sources.
• Utilize various systems to investigate and accurately document fraud attempts, trends and loss events.
• Speak to customers, victims and fraudsters where appropriate to gather further information and supporting documentation.
• Investigate and process customer claims of unauthorized activity related to Debit card, Credit card, ACH, P2P and Bill Payments using a variety of systems.
• Analyze dispute cases and merchant documentation to determine chargeback eligibility.
• Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements.
• Ensure that all investigations are handled in an efficient and timely manner.
• Regularly exercise discretion and independent judgment in the performance of essential job functions.
• Provide cross-functional support to internal operational and support teams by response to internal messaging systems, transfer of phone calls, or providing input on transaction decisions escalated for fraud review.
• Effectively communicate with clients and operational teams, while maintaining response times within our standard Service Level Agreement timeframes.
• Develop and refine procedures, and identify process improvement opportunities to ensure best in class delivery.
• Assist with gathering samples for internal compliance or external client, audit, or regulatory review of fraud investigations and disputes.

• Other duties as assigned

QUALIFICATIONS

• Some college, with preference for Business, Criminal Justice, or Finance-Related concentration preferred but not required.
• 3 years of investigative experience within a financial institution.
• Past experience working in a financial institution or in a fintech environment.
• Fraud certification desired.
• Understand assignments and complete work independently without requests for repeated direction.
• Understand basic process flows and upstream & downstream impacts.
• Require limited manager intervention between assignment and delivery.
• Recognize, own and learn from mistakes.
• Open minded and adaptable to new ideas in a changing environment.
• Exceptional attention to detail.
• Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges.
• Ability to multi-task and to function efficiently in a high volume, fast paced, deadline oriented environment.
• Diligent time management, prioritization and analytical skills.
• Team building, interpersonal, and relationship building skills.
• Proven strong verbal/written communication and interpersonal skills.
• Ability to handle complex situations requiring analysis or research while using independent judgment.
• Ability to identify issues and demonstrate analytical, research and problem resolution skills.
• Existing knowledge of banking policies, procedures, government regulations.
• Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently.
• Proficient in Microsoft Office applications.
• May train or assist in training new staff.
• Ability to work with minimal supervision in decision making.
• Contributor to team success.

HOURS

9-6pm EST M-F