Resident Relations Associate

*** $1,500 Sign-On Bonus for those hired between June 1, 2021 and March 31, 2022! Applies to full-time & part-time positions only ***

O'Connor Woods, a non-profit Life Plan Community, is located on 34 beautiful acres in Northern California. We’re proud of our 30 year history of caring for Seniors and are humbled to have been awarded the Best of San Joaquin designation for eight years consecutively. It’s because of our nearly 400 professional employees that we’re able to offer an exceptional living experience to our residents. If you’re interested in making a real difference in the life of older adults please read on.

We believe our employees are key to moving our mission forward and we’re looking to add to the team with candidates that thrive in a friendly community that offers career growth. As a member of the O’Connor Woods family you may be eligible for:

• A health benefits package that includes medical, dental, and vision insurance for as little as $40 per pay period
• 403b retirement plan with employer match
• Gym membership
• On-site meal discount
• Education scholarship & tuition reimbursement
• Employee Referral bonus of $500 for non-relatives and $1,000 referral bonus for Nurse and Caregiver referrals.

Some benefits may not be applicable to Per Diem employees. This position is eligible for our wonderful health benefits package the 1st of the month following 60 days of employment and our Paid Time Off benefits program after 90 days of employment.

About the Position:
The Resident Relations Associate job entails providing professional support for a wide variety of duties assigned to front desk area including but not limited to greeting guest, residents and staff, answering phones, handling and distributing mail, distributing items throughout campus and the use of all related office equipment and computer programs. Must be knowledgeable of current activities, upcoming events and programs.

This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support the Organization’s strategic plan and the goals.

The Resident Relations Associate has a direct reporting responsibility to the level of care Administrator or assigned Department Manager/Director.

Position Responsibilities include:

• Must provide excellent customer service with all residents, staff, families, guests, vendors at all times.
• Answer very busy phones and direct callers accordingly.
• Sorts and distributes incoming mail/outgoing mail.
• Distributes items throughout campus including but not limited to items to residents or other departments.
• Maintains reports, updates, publications and all assigned correspondence electronically using associated software including but not limited to Excel, WORD, and all related computer programs.
• Provides all aspects of administrative support to Resident Services.
• Maintains/completes documentation timely and accurately.
• Maintains associated electronic database(s) and/or publications accurately and timely.
• Assists with all facets of the business needs for an administrative role (incoming/outgoing/intracompany mail, phones, fax, copy, files, residents, guests, etc.).
• Attends and participates in events and meetings as assigned by Administrator or direct manager.
• Other duties as assigned from direct supervisor and/or department Director.

Qualifications

• High School Diploma or equivalent.
• A minimum of four (4) years of clerical administrative office experience, including establishing priorities.
• High School or equivalent education.
• Must have excellent reading, writing and arithmetical skills.
• Must be at Intermediate level or higher in MS Word, Excel, Access, PowerPoint, Outlook, and Publisher.
• Ability to keyboard 70 words per minute.
• Must demonstrate excellent interpersonal skills to meet and greet facility visitors and interact with residents, staff and co-workers in a positive way.

In compliance with CDPH and DSS order, O’Connor Woods employees are required to be fully vaccinated for COVID-19. Requests for exemption will be considered. If an exemption is approved, weekly testing is required.

The final candidate must successfully pass O'Connor Woods's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen with or without back evaluation depending on position.

O'Connor Woods is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Part-time

Benefits:

• Retirement plan

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location