What are the responsibilities and job description for the Customer Service Manager position at Oak Valley Community Bank?
Join Our Winning Team!
Are you ready to lead with purpose? As our Customer Service Manager, you’ll be the driving force behind our branch’s success. Your mission: to create exceptional experiences for our clients while ensuring seamless operations. If you’re a dynamic leader who thrives on challenges, keep reading!
In this pivotal role, you’ll be a Service Superstar. Lead by example, reinforcing superior customer service through your actions. Be the role model who follows up with customers and empowers employees. Conduct periodic meetings and presentations on exceptional service for all staff members.
As an Operational Maestro, you’ll assist the Branch Manager in running a full-service branch smoothly. From operations to lending, you’ll coordinate resources for maximum impact. Safety is your priority—you’ll ensure security and safety protocols align with our objectives.
When the Branch Manager is away, step up as a Supervisory Dynamo. Provide leadership, training, and supervision to branch personnel. Actively participate in sales management and officer call programs to achieve our Bank’s goals.
As a Business Builder, you’ll develop new deposit and loan business. Your superior customer relations skills will shine as you promote our sales and service culture through effective coaching and guidance.
Set your sights on goals! Achieve your individual targets while supporting the Branch Manager in reaching branch, region, and Bank sales goals. Be a Retention Rockstar, keeping our customer relationships strong through referrals and exceptional service.
And don’t forget—you’re a Sales Ambassador. Engage in prospect solicitation and business development activities. Educate staff on our products and services, creating a positive sales environment.
Qualifications:
- Bachelor’s degree or equivalent experience
- Proven leadership skills
- Passion for service excellence
- Knowledge of banking products and services
Why Choose Us?
- Competitive compensation
- Growth opportunities
- Supportive team culture
- Make a real impact—join us in achieving “Success through Service”!
Ready to lead the charge? Apply today and let’s elevate our service to new heights!