What are the responsibilities and job description for the Desktop support specialist position at Oakridge Staffing?
Healthcare Technology company based in Union Square NYC is looking for a MAC Desktop Support Specialist . 3 days / week onsite.
Responsibilities
- Partners with internal customers to provide endpoint support, training, and technical expertise for SaaS services.
- Creates IT workflows and processes that service internal customers while establishing and maintaining KPIs and KRIs to identify service improvements and efficiency opportunities.
Qualifications
- Minimum of 2 years of related IT experience .
- Excellent communication and collaboration to support end-users in a hybrid work environment.
- Experience with Google Workplace, JAMF, Apple Business Manager , ticketing systems (Shortcut or similar) and communication platforms (Google Meet, Zoom, Slack, etc.).
- Thorough knowledge of MAC and Windows operating systems , Active Directory, Identity and Access Management, Google SSO and ticketing systems.
Last updated : 2024-10-27