IT Technician

IT Technician

Full-Time, Non-Exempt, Category 2

Salary Range: $26.00-$32.00 per hour

Reports to: Director of Information Technology

The IT Technician provides general hardware, software, and network support. Working in a large, fast-paced, dynamic environment, this person joins a team of IT professionals to ensure the proper functioning of technical operations and provides exceptional service and customer support to all constituents. This full-time position is based in Westlake Village, California.

Essential Functions

• Serves as an integrated member of IT Department

• Provides front-line technical support to employees

• Supports PC and Apple/Mac hardware and software

• Supports desktops, laptops, tablets, and other devices

• Supports Microsoft 365 and the Google Suite

• Supports wireless networks

• Supports audio/visual systems and projection devices

• Performs basic user account tasks including onboarding and offboarding procedures, password resets, and access control

• Collaborates with service providers to coordinate repairs, warranty claims, and equipment replacements

• Maintains accurate inventory of assets

• Assists with technical documentation

• Stays current with emerging technologies, industry trends, and best practices to continuously improve technical skills and knowledge

• Performs other related duties as assigned or requested

• Employer reserves the right to change or modify duties at any time

• May be required to be on-call

Qualifications & Skills

• Preferred BA/BS in Computer Science, Computer Information Systems or related

• Relevant certifications such as CompTIA A or similar qualifications are a plus

• Proven experience in a help desk or technical support role, providing assistance to end-users in a professional environment

• Understanding of TCP/IP, DNS, DHCP and other network protocols

• Understanding of Windows and Mac Operating Systems

• Possess superior communication skills (written and verbal)

• Demonstrates complex problem-solving skills

• Ability to work well independently and collaboratively in a fast-paced environment

• Maintains a positive, energetic, and friendly disposition

• Demonstrates integrity, professionalism, and an attitude of service

• Ability to lift/carry 45lbs

• Supports the Oaks Christian School Statement of Faith