What are the responsibilities and job description for the Receptionist position at OAKS ON THE BAY LLC?
The Oaks of Clearwater is renewing and revamping our site and to make it a great experience, we are seeking individuals who has the commitment to excellence in their action, words, and presentation. Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.
Benefits:
Health, Vision, Dental, PTO
RESPONSIBILITIES:
- Attend/complete any in-services/education training, as determined by the facility/Supervisor
- Cuff Key tracking/log
- Daily check-in of IL residents, by phone, or personally seen, to ensure their safety (Log in sheet).
- Effectively communicate outstanding/pending issues with Receptionist at shift change
- Emergency Transport tracking/log completion/Emergency 911 calls
- Employment Applications/JOB Hotline
- Follow ALL safety rules
- Follow Policy & Procedures, as established in Employee Handbook
- Greeting residents and reacting to any questions/concerns they may have.
- Greeting & directing residents visitors/guests; management team guests, vendors, healthcare providers, etc.
- Greeting individuals who are staying in one of our guest rooms
- Guestroom calendar updating and booking guest rooms
- Key replacements; resident apartments; extra, lost, misplaced
- Leasing/Rentals
- Logging in packages; UPS, Fed Ex, DHL and U. S. Mail
- Lunch/Dinner ticket sales; staff & guests
- Miscellaneous clerical assignments
- Monitor the actions of our residents; elopement risk, unusual behavior to be reported to supervisor.
- High school diploma or general education degree (GED) preferred.
- One to three years customer service experience and/or training; or equivalent combination of education and experience.
- Pleasant demeanor and appearance and to make a positive experience with current and prospective residents by managing the lobby experience for all visitors.