Business Office Manager

Oaks Senior Living is currently recruiting a kind hearted Busness Office Manager who has a passion for working with seniors. Our culture centers around a Person Centered Lifestyle with great core values and a dedication to enrich the lives of those we serve . Oaks Senior Living inspires team members to excel, rewards for excellence and creates a work environment where all are trusted and empowered with a sense of ownership. Extremely rewarding opportunity with growth potential!

Position Summary:

The Office Manager will welcome visitors and answer incoming calls in a warm, pleasant, and professional manner. The Office Manager will maintain a clean and neat reception area, handle specific resident services, and seek administrative support as needed.

Qualifications:

• Excellent customer service skills. Desire to work with older adults.
• Good organizational skills. Mature, cheerful personality. Must have good phone etiquette skills.
• Proficient in Microsoft Office Word and Excel.
• Ability to read,write, and speaks English.
• Must be 18 years of age. Must have a satisfactory criminal history check.
• Must have physical exam by a licensed physician. Must have a negative drug screen.
• Must be able to react in an emergency situation.

Primary Responsibilities:

• 
  Possess and maintain knowledge of the facility, its benefits, services provided, the customers, and employees.
• Answer incoming calls in a warm, pleasant, and professional manner.
• Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate.
• Ensure that messages are relayed promptly to the intended person.
• Greet all visitors, residents, family members, and employees in a warm and helpful manner.
• Ensure that the reception areas are clean, neat, and inviting.
• Coordinate appointments for residents requesting transportation or hairdressing services.
• Collect the residents' mail and prepare it for distribution.
• Obtain 16 hours of continuing education annually. Maintain CPR & First Aid certification.
• Provide other assistance with resident services as requested by management.
  

Administrative

• Receive and send packages for the Executive Director or other departments as requested by your supervisor.
• Assist the Community Relations Director in handling inquiries and tours as necessary.
• Assist the Community Relations Director in preparing for new residents' move-in as requested.
• Assemble residence brochure packets and mail as requested.
• Distribute mail to the residents, Executive Director, and other departments daily.
• Assist the executive director and/ or other departments with additional administrative duties as assigned.
• Create and maintain all schedules for Care Staff.
• Assist Executive Director with Payroll.
• Participate in "Manager on Call" rotation.

Communications

• Attend all regular staff meetings and required in service training sessions.
• Must communicate effectively to convey information to residents, visitors, family members, and Management.
• Review daily any and all communication tools used in providing resident care.
• Report all supply needs.
• Notify the Executive Director of any concerns or questions presented by the residents' family members.

Reports to: Executive Director