What are the responsibilities and job description for the Mortgage Loan Processor position at Oaktree Direct?
Mortgage Loan Processor – Retail (In-Office)
Location: Chandler, AZ (In-Office)
Division: Oaktree Direct (Retail Lending)
About Oaktree Direct
Oaktree Direct is the retail lending division of a well-capitalized, growth-focused mortgage platform. Our in-office model is built around collaboration, accountability, and clean execution. Processors at Oaktree Direct are true file owners—working closely with loan officers, underwriters, and leadership to move loans efficiently from application to close.
The Role
We are seeking an experienced Retail Mortgage Loan Processor to join our in-office team in Chandler, AZ. This role supports a steady retail pipeline and focuses on FHA, VA, and Conventional loans.
This position is ideal for a processor who thrives in an in-office environment, understands retail timelines, and takes pride in submitting clean, complete files to underwriting.
Key Responsibilities
- Manage retail loan files from application through clear-to-close
- Collect, review, and organize borrower documentation (income, assets, credit, disclosures)
- Prepare complete, accurate submissions for underwriting
- Clear underwriting conditions efficiently and proactively
- Maintain consistent communication with borrowers, loan officers, and underwriters
- Ensure files meet agency, investor, and compliance requirements
- Track pipeline and prioritize files to meet contract and closing deadlines
Required Qualifications
- 2 years of recent retail mortgage processing experience
- Hands-on experience processing FHA and VA loans (Conventional a plus)
- Strong understanding of income calculations, asset review, and documentation standards
- Experience working in a fast-paced retail environment with multiple files
- Ability to work full-time, in office in Chandler, AZ
- Detail-oriented, organized, and deadline-driven
Preferred (Not Required)
- Experience working closely with in-office underwriting teams
- Familiarity with retail LOS systems and disclosure timelines
What We Offer
- Stable, consistent retail loan volume
- In-office collaboration with underwriting and leadership
- Competitive compensation based on experience
- Full benefits package including health coverage and PTO
- Long-term career growth within a growing mortgage platform
Why Oaktree Direct
This is a strong opportunity for a retail processor who wants:
- Clear expectations and defined workflows
- Direct access to underwriters and decision-makers
- An in-office team environment (no remote chaos)
- A stable platform focused on execution and quality