What are the responsibilities and job description for the Entry-Level Appraisal Team Representative position at Oaktree Funding Corp.?
Entry-Level Appraisal Team Representative (Vendor Management)
Location : Onsite– Chandler, AZ
Department: Appraisal / Vendor Management
Reports To: AVP – Vendor Management
Job Summary
Oaktree Funding is seeking an Entry-Level Appraisal Team Representative to support our Vendor Management and Appraisal operations. This role is responsible for assisting with the ordering, tracking, and coordination of appraisal services, maintaining communication with appraisal vendors, and ensuring service-level expectations are met throughout the loan lifecycle. This is an ideal opportunity for someone looking to start a career in mortgage operations, vendor management, or appraisal coordination within a fast-paced lending environment.
Key Responsibilities
- Assist with ordering residential appraisals through approved appraisal management companies (AMCs) and direct vendors
- Track appraisal orders from assignment through delivery, ensuring timelines and service-level agreements are met
- Communicate professionally with appraisal vendors regarding status updates, revisions, corrections, and escalations
- Review appraisal submissions for completeness and ensure required documentation is received
- Update and maintain accurate records within internal systems and LOS platforms
- Support vendor management initiatives, including performance tracking and issue resolution
- Coordinate with internal teams (processing, underwriting, closing) to resolve appraisal-related questions
- Escalate delays, quality concerns, or compliance issues to management as appropriate
- Assist with ad hoc administrative and reporting tasks related to appraisal operations
Qualifications Required:
- High school diploma or equivalent
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Ability to manage multiple tasks in a deadline-driven environment
- Proficiency with Microsoft Office (Outlook, Excel, Word)
Preferred
- Prior experience in mortgage operations, appraisal coordination, or vendor management (not required)
- Familiarity with appraisal processes, AMCs, or real estate terminology
- Experience working in a loan origination system (LOS) or similar workflow platform
Skills & Competencies
- Detail-oriented with strong follow-through
- Professional communication and vendor-facing demeanor
- Ability to work independently and as part of a team
- Comfortable learning new systems and processes
- Strong problem-solving mindset
About the Company
Oaktree Funding Corporation is a leading mortgage lender with multiple divisions, including retail, wholesale, and business-purpose lending. Backed by decades of industry experience, Oaktree provides innovative loan solutions, top-tier service, and a strong culture of teamwork and growth. Our Chandler, AZ headquarters serves as the hub for collaboration, marketing, and operations. Employees benefit from a supportive environment where initiative is valued, training and tools are provided, and creativity is encouraged.