What are the responsibilities and job description for the Front desk/ Concierge Position position at Oasis at Crescent?
Job Summary :
We are seeking a friendly, proactive, and organized Concierge to join our team and serve as a key point of contact for our residents, families and Visitors. As the Concierge, you will be responsible for providing personalized assistance, handling requests, and creating a positive experience for everyone who enters our community. Your primary goal is to ensure that the needs of our residents are met promptly and effectively, while maintaining a warm, professional, and respectful atmosphere.
Key Responsibilities :
- Greet residents, families, guests and vendors with a warm and welcoming demeanor.
- Respond to residents' inquiries and requests, providing timely and effective solutions.
- Assist with scheduling transportation, appointments, and reservations for residents.
- Coordinate housekeeping, maintenance, and dining services to ensure timely fulfillment.
- Manage resident-specific needs, such as special events, family visits, or personalized requests.
- Maintain accurate records of requests, services provided, and follow-ups.
- Communicate effectively with staff to ensure residents' needs are being met.
- Ensure front Entrance is tidy, inviting, and free of hazards for residents and guests.
- Uphold confidentiality and adhere to HIPAA guidelines in all aspects of the role.
- Collaborate with other team members to enhance overall resident satisfaction.
- Other duties as assigned
Qualifications :