What are the responsibilities and job description for the Phone Operator position at Ocala Family Medical Center?
Duties:
- Answer incoming phone calls and direct them to the appropriate department or individual
- Take messages and relay them accurately to the intended recipient
- Provide information to callers and address their inquiries or concerns
- Perform data entry tasks to update and maintain customer records
- Assist with administrative duties such as filing, scanning, and organizing documents
- Communicate effectively with customers, colleagues, and other staff members
- Dispatch calls or messages to the appropriate personnel for timely response
- Maintain a professional and courteous phone etiquette at all times
- Operate phone systems and handle multiple lines efficiently
- Provide front desk support as needed
Skills:
- Strong data entry skills with attention to detail
- Proficient in administrative tasks and office procedures
- Excellent verbal and written communication skills
- Ability to multitask and prioritize incoming calls effectively
- Knowledge of dispatching procedures is a plus
- Familiarity with clerical duties and office equipment operation
- Typing speed and accuracy is required
- Bilingual proficiency is a plus, but not required
- Demonstrated phone etiquette and customer service skills
- Experience with front desk operations is preferred
This position requires strong organizational skills, attention to detail, and the ability to handle a high volume of phone calls. The ideal candidate will be reliable, professional, and able to work well in a fast-paced environment.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
- Clinic
- Medical office
Schedule:
- Monday to Friday
- No weekends
Ability to Relocate:
- Ocala, FL 34471: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15