Concierge - Membership

SUMMARY

To professionally assist Members, their guests & prospective members with requests they have from day to day. Have the capability to provide information about the Club, the amenities and local area attractions and offer solutions or recommendations tailored to the member, their guest or prospective member. All interactions (in-person, over the phone or email) are expected to be conducted in a positive manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets all members, their guests & prospective members in an outgoing and energetic fashion.
• Book reservations: Car, Dining, Outings, Sports Events, Tickets
• Finding a specific brand of cigar or coffee to ordering flower gifts, jewelry and apparel may also be requested.
• Make dining and other reservations and reserve tickets for events
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations
• Make travel arrangements for sightseeing and other tours
• Perform office duties on a temporary basis when needed
• Coordinate grocery orders with Wynn’s market
• Provide individuals or small parties with dedicated Concierge services for the duration of their activities
• Capability to provide information about the Club, amenities and local area attractions
• Understand Club policy and procedure and how best to apply these when assisting the Member, Members’ Guest or Prospective Member
• Assist with inquiries for accommodation requests
• Managing reservations as necessary for accommodations, transportation, dining, spa, golf, tennis, etc.
• Provide Members, Members’ Guest and Prospective members with activity schedule, itinerary and/or individual confirmations as requested
• Assist Members/Guests with all special requests and requirements (i.e. ordering flowers, amenities, cakes, etc.)
• Provide assistance to Bell stand or Front Desk as necessary to ensure Member Service remains top priority

• Provide members, members guests and prospective members with babysitter and/or pet sitter contact list
• Keep the concierge desk organized and well maintained

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Basic mathematical and typing skills.

·        General resort/private club background

·        Basic computer skills preferred: CLS, Windows, MS Word, Outlook, and/or Excel

·        Must be organized, detail oriented, and work well under pressure

·        Must be able to handle multiple projects at any given time

EDUCATION and/or EXPERIENCE

High school diploma required. Minimum two years experience in the private club, large hotel or resort, preferred. It is desired for you to have first-hand knowledge of Monroe, Miami-Dade, Broward, and Palm Beach counties.

LANGUAGE 

Must be able to read, write, and communicate effectively in the English.

PHYSICAL DEMANDS

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:

·        Must be able to carry up to 25 pounds

·        Must be able to sit or stand for long periods of time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample work conditions might be:

·        Occasionally works in outside weather conditions

·        Noise level in the work environment is usually moderate

·        Must be able to work in a constantly changing environment

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.