What are the responsibilities and job description for the Digital Solutions Specialist position at Oconee State Bank?
POSITION TITLE: Digital Solutions Specialist
LOCATION: Watkinsville, GA - Corporate HQ
DEPARTMENT: Digital Banking
REPORTS TO: Digital Solutions Center Manager
SUPERVISOR TO: N/A
LOCATION: Watkinsville, GA - Corporate HQ
DEPARTMENT: Digital Banking
REPORTS TO: Digital Solutions Center Manager
SUPERVISOR TO: N/A
EMPLOYMENT TYPE: Full-Time
STATUS: Non-Exempt
DEPARTMENT | ROLE DESCRIPTION:
The Oconee State Bank Digital Solutions Center is a digital branch responsible for oversight, management, and the support of our digital banking channels. The Digital Solutions Center is designed to provide customers with thoughtful and effective solutions by extending remarkable, friction free service. Additionally, the Digital Solutions Center’s goal is to promote and contribute to bank wide growth by identifying key opportunities to cross-sell products and services through their interactions with customers.
RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO):
- Service incoming calls, chats, emails, and voicemails
- Promote digital banking products such as online account opening, the digital banking suite, bill pay, electronic statements, mobile deposit, and telephone banking
- Provide support for all digital banking products listed above
- Facilitate maintenance requests such as debit card management, debit card disputes, account to account transfers, stop payments, address changes, and customer information updates
- Manage and review of mobile and ATM deposits for fraud mitigation
- Engage in outbound sales and service efforts designed to enhance digital banking adoption, increase interchange revenue, and contribute to the overall achievement of strategic goals
- Support implementation of new digital banking products and services as they become available
- Adhere to bank policies and procedures with safety and soundness at the forefront of all solutions offered
- All other duties as assigned
EXPERIENCE | QUALIFICATIONS:
MINIMUM QUALIFICATIONS
- Excellent customer service skills
- Excellent verbal and written communication skills
- Excellent problem solving skills
- High school diploma or equivalent
PREFERRED QUALIFICATIONS
- Knowledge of banking practices and regulations
- Two years in a customer service related profession
COMPUTER / SOFTWARE EXPERIENCE REQUIREMENTS
- Advanced technical skillset
- Aptitude to maintain proficiency with evolving technology
- Highly proficient with Microsoft Office products
REQUIRED COMPETENCIES
- Service oriented
- Collaborative
- Thought leader
- Solution-minded
- Innovative
- Motivated
Equal Employment Opportunity/M/F/disability/protected veteran status
Notice to Recruiters: We value our recruiting partnerships, but to protect the interest of all parties, Oconee State Bank (OSB) does not accept unsolicited resumes from recruiters. All recruiting is managed through OSB's Human Resources Department and contacting hiring managers directly is not appropriate. If you would like to develop a recruiting relationship, please work directly with Human Resources. All unsolicited resumes submitted through our website or to OSB email accounts shall be deemed property of Oconee State Bank.
Digital Solutions Consultant
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