Plumbing Service Manager

Are you a driven leader with a passion for delivering top-notch service, mentoring technicians, and ensuring seamless operations? If you're ready to take charge and make a real impact, this is the opportunity you've been waiting for.

What's in it for You?

• Competitive Salary: $85,000 - $100,000 per year
• Bonus Opportunities to reward your hard work
• Company Vehicle, Fuel Card, and Credit Card for work-related expenses
• Medical, Dental, and Vision Insurance to keep you and your family covered
• 401(k) with Matching to invest in your future
• Paid Time Off & Paid Holidays – because work-life balance matters
• Tools Provided so you can focus on the job, not the gear
• Health Savings Account (HSA) & Life Insurance for peace of mind
• Wellness/Gym Benefits to keep you at your best
• Continued Education & Growth Opportunities – we invest in your success
• Promote from Within Culture – your hard work won’t go unnoticed

Why You’ll Love It Here

At Odyssey Mechanical, we don’t just fix problems—we build careers. Our team is tight-knit, skilled, and respected in the industry. We believe in honest work, professional growth, and delivering the best service possible. If you thrive in a fast-paced environment and enjoy leading a team that takes pride in their craft, you’ll fit right in.

Your New Role

As our Plumbing Service Manager, you’ll be the driving force behind our service team, ensuring smooth operations, happy customers, and a high-performing crew. Based in Wilmington, NC, this role serves a 100-mile radius, overseeing service calls, managing technicians, and maintaining strong client relationships. Your daily responsibilities will include:

• Dispatching and Scheduling: Assign work to technicians and manage service calls efficiently
• Team Leadership: Mentor, manage, and evaluate service technicians, dispatchers, and support staff
• Customer Relations: Be the primary point of contact for key accounts and maintain strong client relationships
• Estimating & Cost Management: Prepare accurate repair estimates and assist technicians in evaluating job costs
• Operational Oversight: Monitor inventory, ensure quality workmanship, and enforce safety and industry standards
• Performance Management: Lead reviews, provide constructive feedback, and support team growth
• Budgeting & Reporting: Manage budgets and track key performance indicators (KPIs)

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Job requirements

• 6-10 years of plumbing experience with a strong background in service management
• Journeyman Plumbing License (required)
• Proven leadership skills – you inspire and motivate your team to perform at their best
• Strong customer service mindset – keeping clients satisfied is your top priority
• Ability to manage budgets, estimates, and schedules with precision
• Experience with dispatching, work order management, and job completion tracking
• Tech-savvy with laptops and scheduling software
• Valid driver’s license with a clean driving record (no more than 2 moving violations in 3 years)

Odyssey Mechanical, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift

Experience:

• Plumbing Service Manager: 6 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $85,000 - $100,000