Sales & Events Associate

Description

Ruttger's Bay Lake Resort. Deerwood, MN

Discover Your Odyssey

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

At Odyssey Resorts, We Don't Just Offer Job Opportunities; We Provide a Canvas For Your Career Dreams. Here's What You Can Expect

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition: Join a company recognized as a Star Tribune Top 200 Minnesota Workplace for two consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth: As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.
• Awesome Benefits: Enjoy a comprehensive benefits package that includes health, dental, and vision insurance, along with voluntary life and AD&D coverage. We also offer voluntary accident, critical illness insurance and hospital indemnity insurance, a 401(k) plan, PTO, and an Employee Assistance Program (EAP). Your well-being is our priority!
  
  

Your Odyssey Awaits

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

Work here. Play here. Thrive here.

DEPARTMENT: Revenue & Sales

REPORTS TO: Assistant General Manager

Summary

Represents resort to guest throughout all stages of guest’s stay. Responsible for the coordination and planning of conference events/retreats, weddings, and group bookings. Coordinates with other departments on required service and activities to maximize guest satisfaction and overall profitability. Maintain interdepartmental lines of communication and interact on a daily basis with guests and resort staff.

EDUCATION And/or EXPERIENCE

• Previous hotel or resort sales experience required.
• Meeting planning, experience writing bids and sales contracts preferred.
• Advanced skills in Microsoft applications and sales-based software desirable.
  
  

Essential Duties

• Coordinates all aspects of group conferences: schedules meetings; reserves AV equipment; provides advice on meal plans and hors d’oeuvres menu choices and times; schedules golf course tee-times; contacts entertainers & photographers, etc. Follows through, ensuring that tasks are completed in a professional, timely and satisfactory manner. Settles meal passes and guest accounts as needed.
• After contract is signed, this position is the primary contact between on-site meeting representative and Resort.
• Manages contract to ensure appropriate concessions are given and additional request are charged appropriately.
• Maintains accurate client information, sales files, and uses software systems to insure consistent updates for all active and non-active accounts.
• Advocates for the group representative while on-site. Greets meeting planners at beginning of conference or event, ensuring everything meets their expectations. Assist clients with determining any last-minute changes and discusses arrangements for the day. Periodically checks with meeting throughout the event.
• Works to increase sales, maximize space, retain resort clients, rebooking return business and upsell to existing clients.
• Meets weekly to discuss strategic planning for all upcoming conferences/events at weekly Pre-Conference meetings and Group Sales meetings.
• Negotiates needs for clients with other departments to provide top quality service to clients and maximum revenue to resort.
• Contacts guests while in-house to promote goodwill and foster additional business, repeat bookings or referrals. Helps with events planning when appropriate to handle guests request and problems as well as responding to their individual needs.
• Maintains knowledge for describing different types of units, understanding group functions in reservations systems, front desk, and housekeeping, along with other resort offerings including activities.
• May attend various tradeshows and networking events to represent the resort and promote sales.
• Tracks trends in the industry and proposes recommendations for competitive services.
• Foster positive working relationships and communication with all departments.
• All other duties as assigned.
  
  

Requirements

EXPECTATIONS:

The employee must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. Ruttger’s further expects every employee to exhibit stellar guest service and a regular attendance record.

Requirements

• Must be able to pass Ruttger’s background check.
• Must have valid Driver’s License.
  
  

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.