What are the responsibilities and job description for the Customer Service Representative position at OEG?
Company Overview
OEG is a leading energy solutions business, providing mission critical infrastructure assets and services to the global offshore energy industry. Through our specialist divisions - topside, marine, subsea, cables, logistics and industrials, we are a pivotal link in the global offshore energy project chain, ensuring our customers’ projects are delivered safely, reliably and efficiently. We are currently seeking a Customer Service Representative to join our Cargo Logistics Division.
Location
- Broussard, Louisiana, USA.
Core Purpose
- To provide end-to-end administrative and operational support to the Rental and Inventory department, ensuring that equipment rentals are accurately tracked, documented, and processed from initial enquiry through to return.
- Responsible for tracking equipment rentals, communicating effectively with customers, generating accurate invoices, and ensuring compliance with all equipment certification requirements.
- This role requires exceptional organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities and Accountabilities
- Track equipment rentals and maintain accurate, up-to-date records within the rental management system.
- Prepare delivery tickets and coordinate logistics for the delivery and collection of rental equipment.
- Communicate with customers via email and phone to respond to enquiries, provide timely assistance, and ensure a positive rental experience.
- Generate accurate invoices and process payments efficiently.
- Maintain and update equipment certifications in the database, ensuring all rentals comply with regulatory standards and company requirements.
- Review and reconcile inventories regularly to ensure accurate records, monitor equipment availability, and support efficient operations.
Skills and Experience
- Minimum of 2 years’ experience in any of the following areas is preferred, but not required: Customer Service, Equipment Rentals, Oil and Gas, or Administration.
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook and other related applications.
We are an equal opportunity employer committed to a fair and inclusive recruitment process for all applicants.