Youth Program Supervisor

Classification: Full-time (40 Hours), Exempt Reports to: Crisis Response Director

Work Location: 100% In-Person with the eligibility to work from home on occasion to complete trainings and administrative job duties as necessary per Telework policy.

This position operates as an essential employee. All members of Harford Crisis Response (HCR) are the frontline, first response workers for mental health in Harford County.

The Youth Program Supervisor shall serve as the supervisor for all youth programming and grants outside of regular hotline and Mobile response (MCT). Examples include Mental Health Stabilization Services, School Intervention Specialist, Youth expansion, etc. They will be responsible for direct supervision of the workers operating under these grants. They will also be responsible for grant deliverables and reporting in collaboration with the Crisis Response Director.

The Youth Program Supervisor shall be licensed as a LMSW, LGPC, equivalent or greater in the state of Maryland, and should have at least 1 year of supervisory experience.

Requires valid driver’s license/ability to operate agency vehicles as a condition of employment.

There are potential risks to crisis response work including but not limited to:

• Entry into environments with poor sanitation standards
• Entry into environments with insect or rodent infestations
• Exposure to people displaying volatile, unpredictable, or aggressive behavior, and/or to highly charged emotional situations
• Exposure to weather conditions including snow, rain, and heat
• Exposure to persons with infectious diseases

Major Duties and Responsibilities:

Administrative

• Oversees program delivery for all youth grants outside of standard MCT and Hotline Programs (Example, MHSS, SIS, and Youth expansion).
• Provides at least biweekly supervision to all FT supervisees and at least monthly supervision to all PT supervisees
• Partners with emergency services, school system, Harford County Department of Social Services, and other community stakeholders and members to create referral sources and protocols to engage clients in specialized crisis services at OMH/CSA
• Reviews and signs off on Supervisee’s notes, assessments, and other clinical documentation in the electronic health record as necessary
• Facilitates accountability, coaching, and disciplinary action in accordance with supervisee performance
• In collaboration with the Crisis Response Director, develops policies, procedures, and workflows related to the Harford Crisis Response specialized grants and programs
• Completes provisional and annual staff evaluations for assigned subordinates
• Monitors grant deliverables and completes grant reporting as assigned
• Works with Crisis Response Director to identify projects and funding to advance the mission and vision of HCR
• Identifies and ensures regular, relevant trainings for staff, including evidence-based practices, models, and interventions
• Provides a supervisory presence in the office contributing to a positive office culture and supervisory availability and oversight for the crisis response workers
• Collaborates with MCT and Hotline/Phone Supervisors regarding youth related training and interventions
• Collaborates with Compliance Administrator on data tracking and reporting needs
• Provides afterhours supervisory coverage as part of the after-hours supervisory rotation
• Provides Holiday coverage, as assigned
• Participates in hotline and MCT coverage as needed
• Monitors and signs off on employee timekeeping and bonus pay
• Other duties as assigned

Hiring and Training

• In collaboration with the Crisis Response Director, screens, and interviews supervisee positions for employment with Harford Crisis Response
• Conducts new hire orientation for assigned supervisee
• Creates and provides ongoing training opportunities for professional development and team cohesion building
• Completes assigned training
• Conducts Youth Crisis trainings for stakeholders and community members/partners

Direct Crisis Services

• Provides in person, community based, crisis interventions to clients experiencing mental or behavioral distress to deescalate situations; utilizes the least invasive intervention; participates in active rescue as required and as a last resort
• Answers hotline calls and provides phone counseling services
• Enters timely, accurate and complete documentation of hotline calls, dispatches, and other client and collateral contact in the electronic health record
• Works effectively as a collaborating member of the care team, including case debriefing with partner or other team members as needed
• Establishes routines and procedures for daily client follow-up
• Interviews clients, reviews records, conducts assessments, or confers with community providers to evaluate the mental or physical condition of clients or patients
• Collaborates with community providers to plan or coordinate treatment
• Refers clients to community resources for housing or treatment to assist in recovery from mental illness or substance use, following through to ensure service efficacy
• Educates clients about mental health, substance use, and available community resources
• Monitors, evaluates, records, and provides follow-up on client progress with respect to agency mission and treatment goals
• Assists clients in adhering to treatment plans, by scheduling appointments, arranging for transportation to appointments, or providing additional support, as needed
• Adheres to privacy standards including professional guidelines, HIPAA, and limits to confidentiality (i.e., mandated reporting).
• Contributes to a culture of “yes” and “no wrong door” at Harford Crisis Response
• Follows guidelines and protocols established in the Program Handbook and Agency policies
• Participates in at least biweekly supervision
• Performs other duties as assigned

Performance Standards

• Demonstrates outstanding interpersonal skills
• Ensures timely and accurate resource referrals, case follow-up, and documentation
• Demonstrates knowledge of community relationships with agency and externally
• Demonstrates excellent verbal and written communication skills
• Demonstrates ability to resolve problems
• Demonstrates the ability to work collaboratively as part of a team
• Demonstrates leadership and supervisory skills
• Demonstrates adherence to grant deliverables and reporting
• Demonstrates the ability to think creatively and develop and advance vision within the organization
• Demonstrates the ability to take initiative for program success

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• The ability to wear personal protective equipment in accordance with agency COVID-19 Policies and Procedures.