Program Support Specialist

This position is located in the DC office of Risk Management (DCORM). It provides support to the management of the Public Sector Worker’s Compensation Program (PSWCP), which is a system of benefits provided by law for workers who have job-related injuries or illnesses.

Duties and Responsibilities

Participates in analytical studies based on examination of management needs. Identifies researches and analyzes programs issue or problems; and presenting results. Evaluates current procedures to improve operational efficiency and makes recommendations to improve program(s) activities and services. Recommends administrative strategies or changes in internal operating procedures to incorporate new requirements, and to improve, expedite and eliminate management problems. Participates in the development of procedures and guidelines to satisfy the goals of the department or agency. Devises means of improvement and consolidates and/or standardizes administrative forms and procedures. Participates in improving effectiveness in meeting schedules, deadlines, priorities, and production goals. Aids and participates in the coordination of special assignments to coordinate and resolve general management matters and other appropriate issues and projects related to the functional responsibilities of the program(s).

Coordinates and monitors practices and procedures utilized by the program staff to ensure compliance with all applicable regulations and procedures. As directed by supervisor, handles complaints and problems, non-complex in nature. Researches and gathers data; conducts fact-finding investigations; and develops results or recommendations. As requested, obtains, coordinates, and prepares or edits responses for administrative and programmatic information requests. Receives and reviews incoming correspondence, performs required research and prepares appropriate replies. Generates spreadsheets, charts, summary tables, and statistics used in various reports and presentations. Aids in tracking data or documents in reference to agency or agency program(s). Generates internal and external documents or correspondence that assists in the workflow of the program operation. Collects various program information and data involving documents dealing with agency or departmental program(s), project activities, services, policies, and procedures. Prepares various reports, analyses, and documents in final form through the use of personal computer (PC). Makes effective use of computers and word processing equipment in writing and related work assignments.

Qualifications and Education

Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, must have one (1) year of specialized experience equivalent to at least the next lowest grade level in the normal line of progression

Working Conditions/Environment

Work is typically performed in an office setting.

Other Significant Facts

Tour of Duty: Monday – Friday; 8:15 a.m. to 4:45 p.m.

Pay Plan, Series and Grade: CS-0301-09

Promotion Potential: No known promotion potential

Duration of Appointment: Career Service Term Appointment – Not-To-Exceed (NTE) 13 months.

Collective Bargaining Unit (Non-Union) : This position is not in a collective bargaining unit.

Position Designation: This position has been designated as Security-Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.