What are the responsibilities and job description for the Customer Service Representative position at Office of the Indiana Attorney General?
This candidate will be responsible for assisting customers (both internal and external) with the processes of reporting and claiming properties. This position will be responsible for handling a large volume of both incoming phone calls and daily incoming mail.
Answer incoming calls promptly, courteously & professionally.
Route incoming calls to appropriate team member or other division/agency as necessary.
Assist customers with claim process by phone, email and other forms of communication.
Greet guests at reception desk promptly, courteously & professionally as necessary.
Open and initiate incoming mail and distribute to team members for processing.
Prepare claims folders for review.
2 or 4 Year College education preferred or equivalent job-related experience.
Excellent customer service, interpersonal and communication skills, both oral and written.
Computer proficiency including MS Excel, Word and data entry.
Job Type: Full-time
Pay: $37,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Work Location: In person
Salary : $37,000 - $42,000