Commercial Cleaning Manager/Supervisor

Supervises : Team Leads and/or Front Line Employees

Basic Function : Ensure that the cleaning specifications sold to client are being fulfilled and that the work is being completed on-time and within budget (labor and chemicals). This is a KEY role within the company and offers opportunity for advancement upon demonstrated performance.

Major Responsibilities

• Manage Team Leads and/or Front Line Employees
• Hire employees
• Supplement site inspections & follow-up plans
• Manage Labor budget in assigned areas
• Put together strategy if over budget, on how to come into alignment
• Manage and evaluate time-keeping system
• Scheduling: work loading new and existing accounts
• Work with OP management team. It is your responsibility to provide the customer with the service we have promised and they deserve. The buck stops at you.
• Work closely in a team-like manner with OP management and follow up on tasks generated by the OP management team. (Example: talk with employee because of poor inspection)
• Assist in building the management team as the need arises and the budget allows, under the direction of OP Senior Management
• Report nightly via an area managers written report. Report accounts for: time, activities and tasks performed/ accomplished
• Attend staff meetings held weekly accounting for time, tasks completed, tasks yet to completed, problem-solving with owners and management team
• Every and all aspects of managing the general operation of the business in your area
• Work whatever hours necessary to perform the above duties and any other duties not listed, but required for the business to be successful
• Work minimum of 40 hours per week, week can be as high as 45 hours per week.
• Performance-based incentives (bonuses)-Based on KPI (Key Performance Indicators)
• Clean assigned number of hours on a regular basis or as needed (if applicable)
• JOB DUTIES:
  • Oversee the cleaning of facilities assigned to you on a nightly/regular basis.
  • Train and support new employees.
  • Insures new employees are trained on how to alarm and disarm the building, and to report any dropped alarms on nightly report.
  • Train new employees on how to use the time keeping system, and report any problems to the office.
  • Provide re-training to employees when necessary and provide feedback on nightly reports.
  • Submit daily reports to the office no later than 1:00pm for the previous day/night (employee issues/supply shortages and problems with accounts, alarms, etc.).
  • Cross-train employees to work in buildings to provide coverage when needed.
  • Insure facilities have working equipment and enough supplies to get the job done, report problems/shortages to the office.
  • Insures compliance of Office Pride policies and procedures.
  • Insures the appropriate attire is worn by Office Pride employees.
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  • Insures safety and security measures are enforced at all times.
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  • Immediately report any situation that may be considered a safety issue.
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  • Follow-up on customer complaints (coordinate with the office).
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  • Perform other duties / tasks as assigned
  • JOB QUALIFICATIONS:
  • Able to communicate in English.
  • Must be able to multi-task, be dependable, have excellent communication skills and maintain a positive attitude.
  • Must be able to thrive in a fast-paced environment where changes occur with little or no notice.
  • Must be able to maintain open communication with the leadership team, clients and employees.
  • Education and work history that demonstrates work ethic and responsibility.
  • Must have ability to work independently and as a team member.
  • Must care about quality, be detailed oriented and work at an efficient pace.
  • Able to lift 35 lbs
  • Physically able to be on your feet during an entire shift; walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching.
  • Must be able to pass a criminal background check.
  • Must have valid driver's license and reliable transportation.