What are the responsibilities and job description for the Commercial Cleaning Manager/Supervisor position at Office Pride of Indianapolis-Carmel?
*SPANISH AND ENGLISH SPEAKER*
Supervises: Team Leads and/or Front Line Employees
Supervises: Team Leads and/or Front Line Employees
Basic Function: Ensure that the cleaning specifications sold to the client are fulfilled and that the work is completed on time and within budget (labor and chemicals). This is a KEY role within the company and offers the opportunity for advancement upon demonstrated performance.
Major Responsibilities
- Manage Team Leads and/or Front Line Employees
- Ability to clean accounts when needed
- Supplement site inspections & follow-up plans
- Manage Labor budget in assigned areas
- Put together a strategy if over budget, on how to come into alignment
- Manage and evaluate time-keeping system
- Scheduling: work loading new and existing accounts
- Work with OP management team. It is your responsibility to provide the customer with the service we have promised and they deserve. The buck stops at you.
- Work closely in a team-like manner with OP management and follow up on tasks generated by the OP management team. (Example: talk with the employee because of poor inspection)
- Assist in building the management team as the need arises and the budget allows, under the direction of OP Senior Management
- Report nightly via an area manager's written report. Report accounts for time, activities, and tasks performed/ accomplished
- Attend staff meetings held weekly accounting for time, tasks completed, tasks yet to be completed, problem-solving with owners and management team
- Every and all aspects of managing the general operation of the business in your area
- Work whatever hours necessary to perform the above duties and any other duties not listed, but required for the business to be successful
- Work a minimum of 40 hours per week, week can be as high as 45 hours per week.
- Performance-based incentives (bonuses)-Based on KPI (Key Performance Indicators)
- Clean the assigned number of hours on a regular basis or as needed (if applicable)
DNA of Area Manager
- Organized
- Team player
- Trustworthy/Credible
- Report accurately
- Problem solver
- Confident
- Effective
Requirements: Valid Driver's License and auto Insurance
Required experience:
- Management skills: 2 years
- Cleaning Experience: 3-5 years
- Window Cleaning
- Carpet Cleaning