What are the responsibilities and job description for the Commercial Cleaning Customer Service Representative position at Office Pride of Noblesville-Fishers?
Office Pride Commercial Cleaning Services offers employment opportunities for men and women who believe in honesty, integrity and a hard work ethic. We have part time and full time employees who work as cleaning professionals servicing office buildings and other facilities throughout the Indianapolis and surrounding areas.
- Full Time Monday Through Friday
- Weekly Pay
- $15.00 Per Hour
- Up to 2 weeks of vacation time
- Company vehicle to drive during the day to perform inspections at customers
- Located In Noblesville, IN
Job Duties
- Inspect customers according to schedule that you create. Must be able to determine when extra touches with a customer are needed.
- Input customer data into Janitorial Manager system.
- Create specific templates for inspections for each customer. Catered to their building.
- Maintain “NOTES” in Janitorial Manager to document all customer communications.
- Respond to customer complaints via phone, email or whatever means they prefer. Proper follow up on issues they reported to us.
- Call customers to get feed back after we correct issues.
- Maintain our customer complaint system, notifying operations when additional follow ups are due to be performed by evening supervisor.
- Any other duties as assigned by supervisor.
Qualifications
- Must be people oriented and able to build quick relationships with others
- Ability to prioritize and have technical ability to use computer programs
- Ability to sympathize with a customer while keeping our companies best interest as well
- Able to multi task and switch from one task to another quickly
- Excellent eye for details
- Excellent communication skills
- Ability to relate how customers ACTUALLY feel without over exaggerating to office staff
- Ability to calm a situation before it escalates and becomes over heated
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