What are the responsibilities and job description for the Automotive Service Advisor position at Ogden Automotive?
At Ogden Automotive, as we continue to grow, we are looking for an EXPERIENCED service advisor with at least 1yr prior experience in the automotive service industry. We are a rapidly growing company and seeking someone who is able to jump right in and start working.
Our optimal candidate has lived or worked in middle Georgia for several years and is well versed in small town kindness. He or She already has basic automotive knowledge. They will be required to interact with not only our customers face-to-face but also over the phone for scheduling and going over estimates. Our newest team member will be speaking with vendors/reps on a daily basis and will need to be resourceful in quickly finding answers to a problem.
Our service advisor duties and responsibilities are, but not limited to:
- Greeting customers and checking in vehicles
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Assisting customer with deciding to fix their car through the shop
- Overseeing and managing the service center's scheduling and workflow
- Informing customers of changes in service or when their vehicle is ready to be picked up
We are looking for someone who excels in the following areas:
- Customer service skills: Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.
- Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician's repair recommendations to customers while communicating customer needs to technicians.
- Comprehension skills: Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.
- Engineering and mechanical expertise: Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online and speaking with technicians.
- Troubleshooting skills: Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.
- Math and writing skills: Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job.
Job Type: Full-time
Pay: $58,202.57 - $64,562.38 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
- 10 hour shift
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Auto service writer/sales: 2 years (Required)
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $58,203 - $64,562