What are the responsibilities and job description for the PSR - Midwest ENT position at Ohio County Healthcare?
Department: MW ENT/OWB
Status/Schedule: Full Time
Shift: Days
Location: Owensboro, KY
For more information contact: Xavier Forrest, xforrest@ochcares.com
Qualifications
Educational Preference: High School Diploma or GED
Experience: Preferred Choose an item.
Additional requirements / comments / education / experience / skills, registration or certification:
Status/Schedule: Full Time
Shift: Days
Location: Owensboro, KY
For more information contact: Xavier Forrest, xforrest@ochcares.com
Qualifications
Educational Preference: High School Diploma or GED
Experience: Preferred Choose an item.
Additional requirements / comments / education / experience / skills, registration or certification:
- A patient service representative is responsible for providing excellent customer service and support to patients in a healthcare facility.
- Excellent communication skills, attention to detail, and a friendly and compassionate demeanor are essential qualities for individuals in this role.
- Greeting patients
- Scheduling appointments
- Answering phone calls
- Verifying insurance information
- Collecting co-payments
- Assisting patients with any questions they may have about their treatment or services.
- Updating patient records accurately
- Maintaining confidentiality of patient information
- Ensuring that patients have a positive experience during their visit.
- May also be responsible for handling patient complaints or concerns and escalating them to the appropriate supervisor or manager when necessary.