What are the responsibilities and job description for the Patient Service Representative I position at OhioHealth?
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.
Job Description Summary
The Patient Service Representative I role may be the initial point of contact for patients, physicians, and the public at large. This position provides exceptional public relations/customer service during encounters with patients, families, visitors and OhioHealth physicians and associates. The primary responsibilities are scheduling/registration or patient billing follow up, and identify and execute a plan meeting the needs of the caller.
Planned hours of operation are between 7:30A - 5:30P, 8 hour shifts, Monday thru Friday.
Primary Location - Remote, Work From Home
Minimum Qualifications
High School or GED (Required)
Typing of 40 wpm, excellent communication, organization, and basic computer skills.
KIND And LENGTH Of EXPERIENCE
1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or
1-2 years previous experience in a Medical Office setting or
1-2 years previous experience in a Call Center or
1-2 years previous experience in Collections
Work Shift
Day
Scheduled Weekly Hours
40
Department
Patient Contact Center
Join us!
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Remote Work Disclaimer
Positions marked as remote are only eligible for work from Ohio.
Job Description Summary
The Patient Service Representative I role may be the initial point of contact for patients, physicians, and the public at large. This position provides exceptional public relations/customer service during encounters with patients, families, visitors and OhioHealth physicians and associates. The primary responsibilities are scheduling/registration or patient billing follow up, and identify and execute a plan meeting the needs of the caller.
Planned hours of operation are between 7:30A - 5:30P, 8 hour shifts, Monday thru Friday.
Primary Location - Remote, Work From Home
Minimum Qualifications
High School or GED (Required)
Typing of 40 wpm, excellent communication, organization, and basic computer skills.
KIND And LENGTH Of EXPERIENCE
1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or
1-2 years previous experience in a Medical Office setting or
1-2 years previous experience in a Call Center or
1-2 years previous experience in Collections
Work Shift
Day
Scheduled Weekly Hours
40
Department
Patient Contact Center
Join us!
- if your passion is to work in a caring environment
- if you believe that learning is a life-long process
- if you strive for excellence and want to be among the best in the healthcare industry
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Remote Work Disclaimer
Positions marked as remote are only eligible for work from Ohio.