Kitchen Supervisor

Description

SUMMARY:

Reporting directly to the F&B Manager, the Kitchen Supervisor is responsible for all kitchen functions, including but not limited to training kitchen employees, food purchasing, receiving, product management, preparation and maintenance of quality standards, safety, and maintaining cleanliness and sanitation standards. 

The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values: Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect, and Teamwork.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

1. Ensures that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.

2. Responsible for ordering food products according to predetermined product specifications and receiving in the correct unit count and condition.

3. Ensures deliveries are received in accordance with the department’s receiving policies and procedures.

4. Controls food cost and usage by following proper requisition of products from storage areas, product storage procedures, standard recipes, and waste control procedures including checking and maintaining proper food holding and refrigeration temperature control points.

5. Prepares required paperwork, including forms, reports, and schedules in an organized, timely manner.

6. Performs any other tasks as assigned by F&B Managers in a manner consistent with expectations.

7. Ensures proper labeling and dating of all products.

8. Ensures proper food rotation protocols.

Staff Supervision and Scheduling

1. Assists the F&B Manager, to supervise the back of the house, including ongoing training, development, and follow-up. Ensures that clear feedback is provided to the kitchen team in a timely manner.

2. Oversees the training of kitchen personnel in the safe operation of all kitchen equipment and utensils.

3. Provides safety training in carrying objects and handling hazardous materials.

4. Attends all scheduled employee meetings and brings suggestions for improvement.

5. Assists the F&B Manager in managing the performance and discipline of the kitchen staff.

6. Provides orientation of department rules, policies, and procedures and oversees the training of new staff.

7. Communicates work schedules to staff in advance of the new workweek. Acts as the primary gatekeeper of the schedule, managing staff requests for schedule changes.

8. Assists the F&B Manager to coordinate efforts between the front and back of the house.

9. Models and creates a team spirit within the entire restaurant.

Recipe Adherence

1. Works with F&B Managers to establish portion controls

2. Establishes standard recipe card system for all menu items.

3. Maintains food quality and consistency standards. 

4. Ensures adherence to procedures and coordinates production.

Sanitation and Cleanliness

1. Ensures that a safe, clean, and sanitary kitchen is maintained, always. Performs twice a day review of the kitchen and associated facilities. Ensures adequate opening and closing procedures are maintained.

2. Ensures compliance with all Federal (OSHA) and New Mexico Environment Department standards.

3. Oversees safety and waste control procedures including checking and maintaining proper food holding and refrigeration temperature control points.

4. Ensures that all equipment is kept clean and in proper working condition through personal inspection and by establishing and following preventative maintenance programs.

5. Trains kitchen staff in cleanliness and sanitation practices.

6. Maintains appropriate cleaning schedules for kitchen floors, mats, walls, hoods, equipment, and food storage areas.

Culinary Activities

1. Prepares and monitors daily prep production.

2. Expedites food preparation as necessary.

3. Tastes and visually inspects prepared food. Takes action to correct irregularities.

4. Ensures that food, garnishes, and plate presentation standards are adhered to.

5. Performs the duties of other kitchen positions as volume and staffing dictate.

6. Maintains solid knowledge of all food products.

7. Skillfully demonstrates a variety of cooking/culinary techniques and knife skills.

Requirements

QUALIFICATIONS:

1. 2 years of experience in a similar position or relevant experience or training, which may be demonstrated via degree or certificate, completion of the apprenticeship.

2. Valid New Mexico Food Handler Manager certification and Alcohol Server Permit are required before hire.

3. Strong work ethic.

4. Punctuality, dependability, and flexibility are critical.

5. Strong knowledge and attention to detail on back-of-the-house operations including staff supervision, inventory controls, food/labor costs, and product quality.

6. Ability to work respectfully and productively with all staff, maintaining a high degree of professionalism and camaraderie, at all times.

7. Energetic and passionate about the resort and restaurant industries, and the providing of outstanding guest experiences. Seeks to reach or surpass high standards.

8. In-depth knowledge of food principles and best practices.

9. Business experience preferred.

10. Creative, innovative thinking.

11. Passion for creating incredible food that delights and attracts customers.

12. Excellent communication skills.

13. Excellent time management, scheduling, managerial, and organizational skills.

14. Excellent interpersonal skills with the ability to work well with a variety of personalities and under pressure.

15. Exceptional standards for cleanliness, health, and safety.

16. Experience managing inventories and stocktaking.

17. Ability to work flexible hours including days, evenings, weekends, weekdays, and holidays required. 

18. Ability to stand for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing up to 50 pounds at a time. 

19. Ability to work in an environment where the employee is frequently exposed to heat, steam, and noise.

20. The position requires manual dexterity; auditory and visual skills; and the ability to create and follow written and oral instructions and procedures.

21. Bi-lingual: English/Spanish a plus. 

22. Consistently model and follow Core Values.

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.

If an employee requires a reasonable accommodation to perform the job at a satisfactory level, s/he must contact his/her manager and/or the Human Resources Department.

Both Resorts: 

• Mission based company with values you can trust
• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP) 
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches 
• Above and Beyond Awards - Ojo Bucks
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat Sweat Lodge (if space available) & Birthday Ojo Bucks Vouchers

Ojo Caliente: Guided Meditation Sessions, Yoga Workshops (if space available) & Monthly Birthday Treats

By including this information, we will not only attract more candidates, but we will also show them that we value our employees and strive to provide them with a supportive and fulfilling work environment. 

In addition to that, please include information about distance to OC in all OC postings moving forward (please see below).

Ojo Caliente is close to you! Check out the distances below.

25 miles away from Espanola

31 miles away from Abiquiu

34 miles away from Pojoaque

40 miles away from Taos

42 miles away from Los Alamos

50 miles away from Santa Fe