What are the responsibilities and job description for the Guest Services Attendant position at Oklahoma City Zoo and Botanical Garden?
As a Guest Services Attendant, you'll welcome and assist guests, offering information and support at various attractions or ticket points. You’ll help create memorable wildlife experiences, whether during regular hours or special events like ZooBrew and Haunt the Zoo. If you love connecting people with nature, have great communication skills, and are ready for a dynamic, outdoor role, join our team and be part of the excitement! 🌍💚
Employment Status: Part-Time
FLSA Status: Non-Exempt
Pay Rate: $14.00/hr
Experience Required: At least sixteen (16) years of age with some customer service or team experience.
Minimum Education Requirements: Some High School
Department: Guest Services.
Direct Supervisor: Guest Services Team Lead/Supervisor
Supervisory Responsibility: Direct (0); Indirect (0)
Primary Work Location: Zoo Setting both indoors and outdoors.
Certification: N/A
Other: Successful completion of pre-employment criminal background check.
Job Summary: Guest services attendants represent the Zoo by connecting guests with wildlife and wild places in meaningful ways. The attendant is responsible for providing knowledge and assistance to guests at their assigned attraction or ticket point of sale. Attractions include any guest experience opportunity at the Zoo open during normal hours of operations or during special events.
Essential Job Functions
An employee in this position may be called upon to do any or all of the following essential duties:
Employment Status: Part-Time
FLSA Status: Non-Exempt
Pay Rate: $14.00/hr
Experience Required: At least sixteen (16) years of age with some customer service or team experience.
Minimum Education Requirements: Some High School
Department: Guest Services.
Direct Supervisor: Guest Services Team Lead/Supervisor
Supervisory Responsibility: Direct (0); Indirect (0)
Primary Work Location: Zoo Setting both indoors and outdoors.
Certification: N/A
Other: Successful completion of pre-employment criminal background check.
Job Summary: Guest services attendants represent the Zoo by connecting guests with wildlife and wild places in meaningful ways. The attendant is responsible for providing knowledge and assistance to guests at their assigned attraction or ticket point of sale. Attractions include any guest experience opportunity at the Zoo open during normal hours of operations or during special events.
Essential Job Functions
An employee in this position may be called upon to do any or all of the following essential duties:
- Handle financial transactions accurately on multiple point of sale devices.
- Contribute to team efforts by accomplishing related goals.
- Resolve customer complaints, guide them and provide relevant information.
- Assist guests by providing information about the Zoo’s animal collections and conservation efforts.
- Provide excellent guest service while remaining on schedule and safety conscious.
- Collaborate with other Zoo departments and Zoo partners.
- Communicate clearly and concisely.
- Enforce Zoo’s rules and regulations.
- Report comments and/or complaints to supervisors quickly.
- Maintain a clean and safe work environment by complying with procedures and rules.
- Assist with preparation, arrangement, execution and dismantling for special events and off-site sales as directed.
Salary : $14