What are the responsibilities and job description for the Customer Service Representative position at Oldcastle Infrastructure and Careers?
Job ID: 518092
Non-Exempt
Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.
Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.
Job Summary
This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.
Job Location
- This role will be located at our plant in Lakeside, CA.
Job Responsibilities
- Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
- Perform administrative duties for all steps of the departments
- Answer incoming customer telephone calls in a courteous and professional manner
- Support operations by organizing and implementing administrative systems
- Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
- Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
- Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
- Receive, record, and route customer concerns/changes in appropriate manner
- Answer customer inquiries and provides appropriate technical and/or product related information
- Contact customers when necessary to follow up on customer issues or orders
- Obtain customer feedback information
- Effectively communicate customer issues and concerns to all applicable internal staff members
- Document all contacts, actions, and responses in customer database
- Organize and maintain the file system; file correspondence and other records
- Maintain working knowledge of products and/or services
- Prepare reports and correspondence as needed
- Other duties may be assigned as needed
Job Requirements
- High school diploma / equivalent
- 2 years related experience
- Excellent verbal and written communication skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Strong organizational skills; able to manage priorities and workflow
- Able to work independently and as a member of various teams
- Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
- Able to perform diversified clerical functions and basic accounting procedures
- Experience in the construction industry is preferred
- Salesforce CRM/SAP ERP experience is preferred
Compensation
- The hourly pay rate is $30-$35/hr
- 5% Annual bonus
- 401(k) plan / group retirement savings program
- Short-term and long-term disability benefits
- Life insurance
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Salary : $30 - $35