What are the responsibilities and job description for the Access Representative, Behavioral Health position at OLE Health?
POSITION TITLE: Access Representative, Behavioral Health
DEPARTMENT: Behavioral Health
REPORTS TO: Access Supervisor, Behavioral Health
About CommuniCare OLE
Established in 2023, CommuniCare OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
The following statements are intended to describe the major elements and requirements of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.
JOB SUMMARY: The Access Representative, BH works under the direction of the Access Supervisor, Behavioral Health with a team of administrative and program staff members to perform a variety of administrative tasks and assist clients in Behavioral Health and Substance Abuse Treatment Program. CommuniCare Health Centers' mission emphasizes nonjudgmental care, preventive care, health education and community referrals to address the broad spectrum of health and lifestyle concerns of clients served.
EDUCATION, EXPERIENCE, TRAINING
- High school diploma or GED required.
- Administrative and customer service experience in a medical office, hospital or clinic preferred
- Bilingual English/Spanish preferred
KNOWLEDGE OF WORK
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1. | Demonstrated ability to answer many phone lines simultaneously while maintaining courteous and patient phone manner. |
2. | Required to have the ability to deal effectively with a diversity of individuals at all organizational levels and with external customers. |
DUTIES AND RESPONSIBILITIES
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1. | Answer phones, provide information on clinic services and referral service. |
2. | Greet clients and provide culturally humble and responsive services with the recognition that each client is the expert in their own life and has the freedom to determine their goals. |
3. | Maintain client data sheet. |
4. | Register clients, update demographics, consistent accuracy |
5. | Make reminder calls, reschedule visits |
6. | Assist with the scheduling of appointments |
7. | Prepare documents for assessments |
8. | Create and support with maintaining charts in ECW |
9. | Scanning documents into ECW |
10. | Supervise urine samples, enter labs into ECW |
11. | Verify eligibility for Medi-Cal/Partnership/Beacon/Medicare |
12. | Process payments for services when appropriate |
13. | Maintain lobby neatness/cleanliness |
14. | Update Bulletin Board; including pamphlet display board/Brochures. |
15. | Manage episodes in Avatar System |
16. | Enter Cal OMS into AVATAR System |
17. | Keep and update Urine Analysis (UA) testing log |
18. | Responsible for remaining within the legal/ethical standards, including confidentiality and HIPAA |
19. | Responsible for understanding, explaining, and enforcing all rules and regulations associated with clinic policy. |
20. | Other duties as assigned. |