Server

Job Summary

Activities & Responsibilities

Primary

• Promote, work, and act in a manner consistent with the mission of The Hive Kitchen Bar: To serve our customers reliably and well. To treat our employees with respect.
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems.
• Collect payments from guests.
• Write guests’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Take food or beverages orders from guests.
• Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services
• Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy.
• Clean tables or counters after guests have finished dining.
• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Bring wine selections to tables with appropriate glasses, and pour the wines for guests.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Escort guests to their tables.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Describe and recommend wines to guests.
• Thank guests for their visit and invite them to return.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental

• Provide guests with information about local areas, including giving directions.
• Become knowledgeable about the OHB company, its history, and Chico Honey products, through company provided training in order to share this information with customers.

Tools & Technology

• Cash registers and Bar code reader equipment
• Credit card processing machines, point-of-sale terminals, workstations, and printers
• Paging controllers
• Commercial use cutlery

 Minimum Qualifications

• 1 year experience as a server in a fast paced restaurant environment
• Basic knowledge of dining room and service procedures and functions. 
• Basic mathematical skills. 
• Able to handle money and operate a point-of-sale system. 
• Able to understand and speak using the predominant language(s) of guests. 
• Able to work in a standing position for long periods of time (up to 6 hours). 
• Able to carry multiple plates of food for delivery to the table. 
• Able to safely lift and easily maneuver trays of food and containers weighing up to 25 pounds.