What are the responsibilities and job description for the Roastery Barista position at Oliver Gospel Mission Inc?
Job Title: Roastery Barista
Department: Enterprise Programming
Classification: Part-Time/Non-Exempt
Reports To: Roastery Assistant Manager
Direct Reports: None
Position Summary
The Roastery Barista is responsible for mastering and serving beverages such as coffee, tea, and specialty beverages. They are also responsible for taking customer orders.
Position Qualifications
For Employment with Oliver Gospel
A believer in Jesus Christ
Affirms without reservation Oliver Gospel’s Statement of Faith
Fully supports Oliver Gospel’s Mission and Vision Statements
Ability and desire to work in harmony with other Oliver Gospel employees
Be on time and ready to work at the assigned work location on every scheduled day of work
Due to sensitivity for potential impact upon Oliver Gospel’s Recovery Residents, the use of tobacco
and/or vaping products is not permitted during scheduled work hours or at any Oliver Gospel event
Valid South Carolina driver’s license
For the Roastery Assistant
High School Diploma
Experience as a Barista
Customer service experience
Passion for all things coffee
Teachable, with ability to teach guests, and volunteers, coffee related skills
Ability to interact well with clients facing homelessness, addiction, or hardship
Position Responsibilities
Courteously greeting and assisting while anticipating customers’ needs
Preparing and serving food items and beverages by following Roastery-approved recipes
Promoting and recommending menu options to customers with goal of upselling
Maintain knowledge of trends in the coffee industry
Handle customer service issues in a professional manner
Operate point of sale devices with financial accuracy and integrity
Answer phone calls and communicate in a professional manner
Store opening/closing as scheduled and adhere to opening/closing procedures
Maintain cleanliness of entire store by picking up, straightening, cleaning, and organizing
Check if brewing machines are operating properly and report any maintenance needs to management
Welcome and actively work along volunteers and OG Works participants
Ensure compliance with DHEC sanitation and food safety regulations
Assists in maintaining proper inventory of coffee, food, and roastery supplies
Performs other duties as assigned by the supervisor
Core Competencies
Strong focus on consistent coffee quality
Excellent customer service skills
Excellent attention to detail
Strong multitask abilities
Passionate coffee advocate and trainer
Mental and Physical Demands
Ability to work in a changing, growth-oriented environment
Ability to concentrate and apply mental processes
Ability to work with disruptions, critical issues and emotional individuals
Ability to operate with a positive attitude amid adversity
Ability to move seamlessly from one task to another
Ability to participate in travel experiences
Ability to remain in a stationary position for long periods of time
Ability to move about inside the facility to engage employees, residents and/or guests
Ability to frequently lift, carry, push and/or pull items weighing up to 50 pounds
Ability to engage in limited exposure to health-related issues including colds, viruses, etc.