Senior Manager of Account Management

👋 About Olly Olly

Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before.

We believe small businesses are the backbone of our economy. That’s why we’re on a mission to provide them with tools, strategies, and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle.

The Olly Olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow, and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best.

🌎 Our Vision

We aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly.

Our journey began as an agency and we’ve already helped thousands of clients succeed. Now, we’re embracing an exciting new chapter: becoming a SaaS-first company. By combining hard-earned human expertise with AI and automation, we’re creating affordable solutions that give business owners peace of mind while driving measurable success.

🫵 Why We Need You

As the Senior Manager of Account Management, you will play a pivotal role in ensuring our clients receive exceptional service and achieve measurable results. You’ll lead a team of 10-12 Account Managers who are responsible for retaining and growing their client portfolios. Your leadership will empower the team to deliver best-in-class client experiences, strengthen relationships, and drive the success of ongoing marketing campaigns. 

Success in this role means fostering a culture of excellence, collaboration, and innovation within the team while ensuring clients achieve their goals and continue to grow with us.

🚀 The Impact You’ll Have

Team Leadership & Development:

• Manage and mentor a team of 10-12 Account Managers, ensuring high performance and professional growth.
• Regularly monitor team KPIs, providing feedback, coaching, and training to align performance with company goals.
• Foster a collaborative and positive team environment focused on client success.

Client Success & Retention:

• Ensure Account Managers consistently deliver best-in-class service, leading to high retention rates and business growth.
• Act as an escalation point for client concerns, resolving issues promptly and effectively.
• Strategize and implement initiatives to enhance client satisfaction and loyalty.

Operational Excellence:

• Oversee client communications and ensure timely delivery of monthly calls, emails, and project updates.
• Review marketing campaigns to ensure success, providing feedback to Account Managers and clients during quarterly account reviews.
• Collaborate with cross-functional teams to coordinate project revisions and task delegation.

Strategic Planning:

• Identify risks, roadblocks, and growth opportunities to optimize campaign outcomes.
• Drive innovation by working closely with leadership and cross-functional teams to enhance services and processes.

✅ What We Really Need From You

• 7 years of experience in account management, customer success, or a similar role, with at least 2 years in a leadership capacity.
• Proven track record of driving success through data-driven management of KPIs, with a focus on delivering measurable outcomes for customers, ensuring alignment with business goals and growth targets.
• Experience in helping customers achieve their desired outcomes through scalable, one-to-many approaches, including community outreach, webinars, or open office hours (experience with webinars/open office hours is a plus).
• Proven ability to manage and develop a team while achieving retention and growth goals.
• Strong understanding of digital marketing, client management, and campaign strategy.
• Bachelor’s Degree in Business, Marketing, or a related field.
• Familiarity with CRM and project management tools (e.g., HubSpot, Asana).
• Experience with Google Suite (Gmail, Calendar, Sheets, Meet, etc.).

🌟 What You’ll Love About Working at Olly Olly

• Salary: Competitive with performance-based bonuses.
• Hybrid Environment: Perfect blend between in-office collaboration & WFH 
• Schedule: 8AM-5PM EST, Monday-Friday
• Work-Life Balance: Generous PTO, including 15 vacation days and U.S. holidays.
• Growth-Oriented Culture: Join an inclusive, international, and innovative team where your contributions make a tangible difference.

💡 Why Choose Us?

Join us during this pivotal transition as we evolve from an agency to a SaaS-first company. Your leadership will directly impact both the success of small businesses and our own journey as a team. Let’s shape the future of small business growth together!

🌈 Diversity and Inclusion at Olly Olly

At Olly Olly, we celebrate differences in background, culture, abilities, and perspectives because diversity drives innovation and creativity. Your voice matters here—it really does! And your unique perspective will help us shape the future of small business growth.