What are the responsibilities and job description for the Associate Director of Information Systems position at OMNI FAMILY HEALTH?
Job Summary: Supports the Director of Information Systems (DIS) and Chief Information Officer (CIO) in providing managerial leadership and project management for the IT Department. Provides overall direction and guidance in conjunction with the CIO and DIS for oversight of IT management and projects. Ensures departmental efficiency and deliverables, and follows through with the implementation of business objectives. Collaborates with external resources and centralized staff to proactively problem solve and continuously improve the level of service delivered to internal and external stakeholders.
Essential Functions:
- Account able for the success of project(s) scope. This incl udes oversight and management of simultaneous project timelines and deliverables, and overall quality and resources for all assigned projects.
- Responsible for consistent communication with project/program participant s includ ing internal/external stakeholders.
- Responsible for ensuring that internal project teams, and external IT vendors and group practices are connected by managing relationships, expectations, and processes.
- Consistently and effectively communicates relevant information between the DIS, CIO and IT Department.
- Collaborates with IT Management to utilize efficient, reliable and valid methodologies and sound analysis, supported by facts and project oversight.
- Facilitates continual process improvement by developing and improving policies and procedures to establish the efficiency and effectiveness of IT initiatives in conjunction with the CIO and DIS.
- Attend internal and external meetings on behalf of the IT department as assigned by the CIO or DIS.
- Oversight, communication and collaboration of IT project timelines with OFH internal departments.
- Effectively utilize project management tools and other forms of technology to manage project timelines and provide regular status updates to IT leader ship and project stakeholders.
- Negotiates priorities by collaborating with others.
- Facilitates progress and ideas while managing project resources for both IT and, project stakeholders.
- Works closely with the CIO and DIS in managing staff duties and responsibilities, including the overall coordination implementation and oversight activities for the project/program.
- Co-develops project plans, goals and budgets between IT and OFH stakeholders.
- Reviews progress for departmental goals, objectives and strategies in conjunction with the CIO and DIS.
- Conserves CIOs time by reading and researching project scopes and timelines, and relaying relevant information or, making facts based recommendations. Creates and maintain reports for CIO as directed.
- Manages project management staff and assures that IT resources are available to successfully complete project timelines.
- Collaborates with the CIO and DIS in the evaluation and selection of IT Department staff.
- Any other duties or responsibilities the CIO or DS may assign when the need arise.
Job Requirements:
I. HIPAA compliance - Responsible for being aware of, and complying with, all HIPAA regulations and requirements. Treats all patient information as confidential.
- Compliance - Ensures compliance with all local, state and federal regulations.
- Quality Assessment/Quality Improvement - Participate as assigned in QA/QI activities and contribute towards the overall performance improvement in the organization.
- All employees will participate in Patient Centered Health Home Model at Omni Family Health.
- Proficiency in MS Office Products (Word, Excel, PowerPoint, Access, Visio, Projects)
- Ability to supervise, plan, design and direct the work of subordinate staff as assigned.
- Demonstrates the ability and experience in planning, budgeting, organizing, and documenting project status, expectations and scope of work with stakeholders and IT staff.
- Perpetuate industry best practices philosophy among team and facilitate continuous improvement in staff and technology systems.
- Embody strong dedication to customer service for internal and external customers and develop strong interdepartmental relationships.
- Strong written, verbal and communication skills. With the ability to be persuasive, confident and content expert on subject matter.
- Reliable transportation to travel between OFH sites
- Promote and believe in OFH mission statement and vision.
- Develop and co-author IT departmental policies, procedures, standards and protocols
- May provide after-hours support as needed and other job-related work as required.
- Demonstrates promptness and sense of urgency pertaining to projects, outages, policies and procedures.
- Establish and maintain cooperative and effective working relationships with others to include vendors.
- Performs other job-related work as required.
Qualifications
1. Education:
Minimum Bachelor's Degree in Project Management, Healthcare Administration, Business Administration, Public Administration, Management Information Systems or, equivalent experience or, combination thereof. Experience with LEAN, Six Sigma, SCRUM or Agile best practice process improvement a plus.
2. Experience:
At least three (3) years managing multiple staff. Two (2) years of project management experience in a healthcare setting preferred. Understanding of planning, development, and implementation of corporate projects and initiatives or programs. Working in a small to medium size business with 500 plus staff in a corporate environment a plus. Using data as part of decision-making process.
3. Knowledge:
- Applicable knowledge of Project management, planning and project lifecycle.
- Leadership abilities and demonstrable management skills.
- Effective use of project management tools and other software towards project status communication and follow-up.
- Ability to present ideas and concepts related to collaboration with others.
- Familiarity with concepts of corporate compliance.
- Understanding of Process improvement and performance management.
- Working knowledge of Community Health or Federally Qualified Health Centers a plus.
- Information Technology related knowledge or training a plus.
4. Skills:
- Demonstrates effective communication, critical thinking and problem-solving ability.
- Effective use organizational and time management. Ability to keep projects on task to support stakeholder requirements, timelines and milestones.
- Ability to identify areas of improvement in project management process and process improvement.
- Ability to create a plan of action or scope of work with input from multiple departments and areas.
- Knowledge of key aspects of setting project expectations, with the ability to assess and identify stakeholder requirements.
- Able to use sound judgment and possess a calm disposition with the ability to work easily with all people under pressure.
- Ability to multi-task in a fast-paced growing organization with shifting timelines and priorities.
Responsible To: Director of Information Systems ' Chief Information Officer
Classification: Exempt