What are the responsibilities and job description for the Assistant Front Office Manager position at Omni Hotels & Resorts?
Overview
Riverfront Hotel
Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job Description
The Assistant Front Office Manager will work closely and efficiently with Management and the Front Office to ensure maximum operating efficiency. The candidate will handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. The candidate will handle all training with associates to ensure Omni Standards.
Responsibilities
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Riverfront Hotel
Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job Description
The Assistant Front Office Manager will work closely and efficiently with Management and the Front Office to ensure maximum operating efficiency. The candidate will handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. The candidate will handle all training with associates to ensure Omni Standards.
Responsibilities
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
- Must have 2 years experience as a Manager; preferably in the hospitality industry.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Four year college degree preferred; preferably in a Hospitality/Tourism-related field.
- Knowledge of Property Management Systems and related computer programs.
- Strong knowledge of Microsoft Office Software.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
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