What are the responsibilities and job description for the Bellperson (Full Time) position at Omni Hotels & Resorts?
Location
Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining.
Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant.
Job Description
To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
Responsibilities
- Use friendly and appropriate expressions when engaging guests
- Be fully acquainted with the different points of interest
- Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
- Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
- Ensure that the public areas, bell closet are maintained, clean and tidy
- Follow-up with guest complaints to ensure that any problems are resolved
- Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
- Utilize bell carts effectively and with caution
- Ensure the floor is covered 100% of the time, including the Front Desk
- Direct guests to the Front Desk or meeting rooms
- Call taxis and/or shuttle for guests as needed
- Assist, retrieve and load luggage for guests
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible
- Engage in conversation with as many guests as possible
- Attend all designated staff meetings and training sessions
- Complete all tasks assigned by manager
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
- Drive house car to assist guest with transportation when needed.
Qualifications
- Excellent customer service skills
- Must have strong communication, presentation, training and organizational skills
- Maintain a professional business appearance, attitude and performance
- Must be able to work a flexible schedule including weekends and holidays
- Candidates must be able to speak fluent English
- Must have a valid Georgia Driver's License
- Must be 21 years of age and older.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
