Director of Operations

Overview

San Francisco Hotel

Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

Job Description

Reporting to the General Manager, the Director of Operations assists in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to Omni standards.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Responsibilities

• Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met.
• Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.
• Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.
• Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.
• Directs property operation in General Manager's absence.
• Maintains close communication with the General Manager and other department/division heads.
• Recommends programs for the motivation and development of staff.
• Assists in developing annual budget and action plans, including annual objectives.
• Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
• Conducts daily review of Rooms Division and Food and Beverage operations with Department Heads.
• Attends hotel operational meetings, room’s departmental meetings, and associate-related events.
• Reviews annual objectives composed by department heads and monitors progress to completion over coming year.
• Provides floor support in outlets, and Front Office as needed

Qualifications

• Minimum of 5 years of Hotel Management Experience in a 4 Diamond hotel/resort environment.
• Exceptional management skills with a proven track record in mentoring/leading a successful team.
• Ability to budget and forecast productivities and direct expenses.
• Ability to establish and maintain relationships with vendors, community and organizations.
• Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle.
• College degree in hotel & restaurant management, or equivalent.
• Flexible schedule to include weekends and holidays.
• Ability to communicate effectively and professionally.
• Ability to work under pressure.
• Ability to work independently and within a team environment.
• Must be detail oriented, extremely organized and punctual.
• Must be professionally polished.
• Food and Beverage and Rooms division exepreince required. 
• Experience managing in a union environment highly preferred 

Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance initiative for hiring.  The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Pay Scale: $145,000-$165,000 annually. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience. 

Salary : $145,000 - $165,000