Hotel Front Office Overnight Supervisor

Location

New Haven Hotel

Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment!

Job Description

Responsible to assist the Front Office management team in ensuring seamless operations at the Front Desk. To include Guest Services. Train Front Desk and Guest Service Agents.

Create a warm and welcoming guest experience. Assist in resolving guest issues and recovery. Function as an MOD in absence of a manager.

Responsibilities

Oversee the daily operations of the Front Desk & Guest service Agents on a scheduled shift

Ensure policies and procedures are consistently followed by Front Desk & Guest service Agents on a scheduled shift

Lead by example

Facilitate room blocks, shift reports and room inspections

Qualifications

2 year degree in related course of study with prior supervisory experience in a hotel setting

2 years or more experience as a Front Desk Agent in a similar setting

Graduated Omni LID / SDDP may be considered in lieu of Front Desk Supervisor experience

Hotel PMs system experience, preferably Opera

Strong technical competencies and engagement skills

Ability to stand entire shift

End of Job Description